KALEAB AYELE FKADIE

• Perform capacity planning to ensure that the infrastructure can accommodate future growth.
• Installation and Configuration of ESXi for managing VMware environment.
• Participated in upskilling initiative to containerization tools such as Kubernetes, improving personal deployment proficiency by 50%.
• Analyze and determine appropriate layout of all equipments in data center with help of balancing and cooling.
• Coordinated with the contractors and Vendors to ensure that the delivery is made on time, procured the equipment and installation.
• Review and coordinate on Preventive Maintenance for SLA agreements on AC, phase corrector, AVR, bypass switch, Generators and UPS.
• Responsible and managed for Asset inventories and Infrastructure Change Management processes within all Data Centers.
• Repair servers (replace hard drives; replace bad sticks of RAM, Network interface card, SFP and Power supply).
• Maintains documentation, Hardware Inventory sheets, technical schematics and diagrams.
• Supervise all equipment's such as alarm system door access, temperatures sensors, water leakage, humidity and fire fighting tools.
• Assist and manage various departments in installations and removal of data center hardware as per requirement
• Maintain standards of service levels at all times 99.99%, ensure response with time frame and manage all available services

• Prepare Team Annual Plan and Action Plan.
• Provide Support to Tax Officers on SIGTAS (Standard Integrated Government Tax Administration System) and E-Tax for Customers.
• Provide Support to Tax Officers on MS Outlook Exchange, ITSM, IFMis system installation and configuration.
• Monitoring, Configure and Controlling of AD Server and VLAN Switches.
• Manage user account on AD and different systems accordance with established roles defined, procedures and policies.
• Perform coordinate to Installation and Maintenance of Local Area Network.
• Arrange and Provide IT and Basic Computer skill related Training.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.

• Prepare Team Annual Plan and Action Plan.
• Provide Support to Officers on SIGTAS (Standard Integrated Government Tax Administration System) and E-Tax for Customers.
• Provide Support to Officers on MS Outlook Exchange, ITSM, IFMis system installation and configuration.
• Monitoring , Configure and Controlling of AD Server and VLAN Switches.
• Manage user account on AD and different systems accordance with established roles defined, procedures and policies.
• Perform to Installation, Configuration and Maintenance of Local Area Network,Routers, Switches, network cabling and Access points.
• Conduct IT and Basic Computer skill Related Training
• Supervised Kaspersky Anti virus server and users
• Prepares IT Support and good governance reports
• Provide on job training for tax officers and training on E-tax for Customers in additional security measures to use the system efficiently and secure login access username and password.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.

• Perform to create account for Users on Active Directory Management and different systems based on roles and access privilege established on procedures and policies.
• Perform Installation, troubleshooting and diagnosing possible hardware and software issues on Servers Computer and laptop.
• Installation of required patches, upgrade and security hardening of operation system and peripheral hardware devices.
• Provide Support to Officers on SIGTAS (Standard Integrated Government Tax Administration System).
• Provide Support to Officers on MS Outlook Exchange, ITSM, IFMis system installation and configuration.
• Installation and management of Kaspersky Antivirus.
• Installation, Configuration, maintenance and support of Local Area Network to end users.
• Provide installation new product and usability support on Computer, wireless devices, Projector, Digital Screen Printer, Scanner and Copier.
• Diagnosing, troubleshooting and maintenance of Printer, Scanner and Copier.
• Provide on job training for all Users.

• Install and configure Microsoft Dynamics SL Software.
• Perform Network administration and Dynamics SL System(backup, User account, security management, internet access).
• MS Dynamics SL System design, create and update system forms based on request from departments through system analysis and design procedure using Visual basic Programming.
• Monitor and secure the security of the company LAN/WAN and ICT System.
• Provide training on Security vulnerability and mitigation for Users
• Upgraded infrastructure components, improving network performance and scalability when a company expanded.
• Monitor and assessed network performance, Internet Gateway, packet traffic, disk space on the file servers.
• Perform to create account for Users on Active Directory Management.
• Setting up of wireless Network Equipment and installation.
• Suggesting and providing IT Solutions to business and management problems.
• Hardware and Software Maintenance of Desktop and Laptop.
• Provide support and Maintenance on Printer, Scanner and Copier.
• Monitoring and maintain Hardware inventory.
• Provide on job training for Users.

• Led website redesign projects from concept to completion while adhering to strict timelines and budgets.(Joomla, PHP,MySql, AJAX)
• Creating appropriate website content aligned with the organization's strategy.
• Enhanced website user experience by implementing responsive design and streamlined navigation.
• Collaborating with all staff and management to ensure that the website aligns with brand strategy and meet the organization's standards
• Conduct Mass E-mail sends to Memberships.
• Manage and maintain security issues.
• Review and Editing on Images, photo, banners and documents to be uploaded on website.

Additional IT Support Related tasks at HQ and Project Sites:

• Provide IT Support to end users on computer hardware and software, LAN and Wireless network.
• Installation and maintenance of local area network.
• Office machines support for Users.
• Participate and implement in system development for ERP.

• Software development and customization through content management systems such as Joomla, Wordpress and Drupal.
• Website development and administration using HTML, CSS, Javascript, PHP, and MySql DB.
• Software assessment through Amhara Region.
• Provide Technical support within the Region.
• Customize and install necessary computer applications for end users.
• WoredaNet (VPN) troubleshooting and management.