Hi, I’m
LydiaL Guta
Summary
Detail-oriented and proactive Customer Relations Officer with over 3 years of experience in the banking sector, skilled in handling sensitive reports, client communications, and executive-level coordination. Proven ability to manage schedules, draft formal communications, and build strong client relationships. Eager to bring my organizational and interpersonal strengths to support the diplomatic operations of the Embassy of the Arab Republic of Egypt as an Executive Secretary.
Overview
3
years of professional experience
1
Certification
Work History
Dashen Bank S.Co
Customer Relationship Officer
05.2022 - Current
Job overview
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Haramaya UniversityHarar, Ethiopia
Bachelor of Arts from Economics
04.2001
Skills
Customer relations
Certification
Certificate of Volunteer Service
Timeline
Customer Relationship Officer
Dashen Bank S.Co
05.2022 - Current
Haramaya University
Bachelor of Arts from Economics
04.2001
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