Yordanos Gudissa Aredo

Addis Ababa Ethiopia ,Ethiopia

Summary

Energetic and friendly customer service professional with over 1 year of experience at Ethiopian Airlines. Skilled in assisting passengers, resolving travel issues, and working efficiently under pressure. Passionate about delivering excellent service and ensuring a safe, comfortable flight experience. Now seeking to join Etihad Airways as a cabin crew member to contribute to world-class hospitality.

Overview

years of professional experience

years of post-secondary education

Certification

Work history

Junior Customer Service Officer

Ethiopian Airlines

11.2023 - 06.2025

Greeted customers and assisted with inquiries regarding ticket availability, pricing, and event details.
Provided information about schedules, seating arrangements, and venue policies.
Managed reservations and ensured accurate data entry into ticketing systems.
Assisted customers with group bookings and special requests.
Resolved customer complaints and issues related to ticket purchases, refunds, or exchanges.

Education

BSc - Electrical and Computer Engineering

Arba Minch University

12.2015 - 01.2021

Skills

Customer service excellence
Excellent verbal and written communication

Cultural sensitivity
Attention to detail
Excellent interpersonal skill
Time management
Conflict resolution

Certification

Ethiopian Airlines Customer Service Training Certificate

Languages

English

Native

Amharic