Amanuel Admasu Sugamo
Addis Ababa
Summary
I am a highly experienced professional with a strong background in banking industry or field. I have 2 years of experience in junior customers service officer in commercial bank of Ethiopia and have worked with a diverse range of clients and organizations.
My background includes a solid education in bussines information systems or bussines ,as well as a proven track record of success in delivering high-quality results and achieving objectives. I am dedicated, resourceful, and motivated to continuously learn and grow in my career. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Junior Customer Service Officer
Commercial Bank of Ethiopia
01.2016 - 01.2017
- Provided excellent customer service by addressing inquiries, resolving complaints, and guiding customers to appropriate financial products
- Collaborated with team members to ensure accurate and timely processing of financial transactions
- Assisted senior officers in managing cash flow and maintaining records.
Data Encoder
Ministry of Justice of Ethiopia
01.2015 - 01.2016
- Implemented efficient data entry techniques to accurately record legal documents and information
- Collaborated with lawyers and administrative staff to streamline data management processes
- Conducted regular quality checks on encoded data to ensure accuracy and completeness.
Education
Bachelor of Science in Business Information System -
Adamascience and technology university
Wachamo preparatory school Hossana -
Skills
- Proficient in utilizing various financial software and banking systems
- Strong attention to detail and ability to maintain accuracy in high-pressure environments
- Excellent communication skills, both written and verbal
- Tech-savvy with expertise in MS Office Suite and data entry software
- Strong problem-solving and analytical skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Tel
+251916294142
Graduation Year
2014
Personal Information
- Place of Birth: Gimbichu, Ethiopia
- Date of Birth: 12/13/88
Department
Business Information System
References
Mr. Wondaferaw Yohanis (PHD), Department Head, Adamascience and Technology University, Adama, Adama, Ethiopia, wondaferawyohanis@gmail.com, 022-1110400, 022-1100001, +251911198733, +251-022-1100033, 1888
Hobbies and Interests
Outside of work, I enjoy volunteering at local NGOs, exploring new technologies, and playing soccer. Passionate about continuously enhancing skills and staying up-to-date with industry trends.
Affiliations
- International Customer Service Association
- Member, International Association of Administrative Professionals (IAAP)
- American Medical Informatics Association
- Institute of Electrical and Electronics Engineers
Certification
- Sales Manager Certificate
- MCAS - Microsoft Certified Application Specialist
- Certified Job Title, Company Name - Timeframe
Languages
English
Intermediate (B1)
Timeline
Junior Customer Service Officer
Commercial Bank of Ethiopia
01.2016 - 01.2017
Data Encoder
Ministry of Justice of Ethiopia
01.2015 - 01.2016
Bachelor of Science in Business Information System -
Adamascience and technology university