TESHOME MENGESHA MARRA
TRAINER, RESEARCHER, CONSULTANT
ADDIS ABABA,ADDIS ABABA
Summary
Experienced in training and research related activities with over 5 years of experience in public, private and NGOs . Excellent reputation for resolving problems and improving customer satisfaction. In addition, I halve a total of more than 20 years experiences in education, leadership and management. Enthusiastic leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of training, research nd consultancy activities. Motivated to learn, grow and excel in specially in training and development related companies.
Overview
1
1
Language
1
1
Certification
11
11
years of post-secondary education
24
24
years of professional experience
Work History
Special Training Programs Expert
Addis Ababa Management Institute
Addis Ababa, Addis Ababa
2021.04 - Current
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Designed, Developed and implemented various training programs
- Conducted training outcome assessment
Senior Training Consultant
International Foundation for Electoral Systems (IFES), Ethiopia
Addis Ababa, Addis Ababa
2021.01 - 2021.03
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Developed curricula, instructions, documentation and written tests for election administration training courses.
- Monitored day-to-day activities of training programs, noting areas needing improvement and implementing plans for rectification.
- Advised executives on best practices for training program implementation, productivity goals, consistently helping Election board of Ethiopia to achieve its set goals
- Developed new training programs, modules, interactive methods, and provided ongoing training to ToTs
Director, Training Research and Consulting
MADAS International Research and Consultancy
Addis Ababa, Addis Ababa
2019.07 - 2020.12
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Developed and maintained positive relationships with employees.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Chief Executive
City Government of Addis Ababa
Addis Ababa, Addis Ababa
2015.10 - 2018.09
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Generated reports of findings to help management with making key decisions.
- Managed costs and quality of customer services
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Head Office of Public Service and HR Dev.
City Government of Addis Ababa
Addis Ababa, Addis Ababa
2013.01 - 2015.09
- Exceeded goals through effective task prioritization and great work ethic.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Chief Executive for District
City Government of Addis Ababa
Addis Ababa, Addis Ababa
2011.04 - 2012.12
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Head, District Education Office
City Government of Addis Ababa
Addis Ababa, Addis Ababa
2009.10 - 2011.03
- Built effective training and coaching strategies to optimize team performance.
- Developed standard operating procedures.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.
Teaching, School Director
Ministry of Education
Addis Ababa, Addis Ababa
1996.07 - 2009.09
- Served as tireless school resource, which enabled development of lasting relationships with students, parents and guardians.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
Education
Master of Arts - Global Studies With Emphasis O Peace And Security
Leipzig University And Addis Ababa University
Germany And Ethiopia 2018.10 - 2020.08
Master of Arts - Human Resource And Organizational Development
Addis Ababa University
Ethiopia 2011.10 - 2015.07
Bachelor of Arts - Educational Planning And Management
Addis Ababa University
Ethiopia 2006.09 - 2009.08
Diploma - Educational Planning And Management
Addis Ababa Management
Ethiopia 2004.09 - 2006.07
Certificate in Teaching - Elementary School Teaching
Arba Minch Teacher College
Ethiopia, SNNPR 1995.09 - 1996.06
Skills
Training programs development
Training Expert, Researcherr
Developing training materials, conducting training
Organization Capacity building expert
Monitoring, evaluation and measurement
Data collection, analysis, communication
Certification
Licensed Driver
Timeline
Special Training Programs Expert
Addis Ababa Management Institute
2021.04 - Current
Senior Training Consultant
International Foundation for Electoral Systems (IFES), Ethiopia
2021.01 - 2021.03
Director, Training Research and Consulting
MADAS International Research and Consultancy
2019.07 - 2020.12
Master of Arts - Global Studies With Emphasis O Peace And Security
Leipzig University And Addis Ababa University
2018.10 - 2020.08
Chief Executive
City Government of Addis Ababa
2015.10 - 2018.09
Head Office of Public Service and HR Dev.
City Government of Addis Ababa
2013.01 - 2015.09
Master of Arts - Human Resource And Organizational Development
Addis Ababa University
2011.10 - 2015.07
Chief Executive for District
City Government of Addis Ababa
2011.04 - 2012.12
Head, District Education Office
City Government of Addis Ababa
2009.10 - 2011.03
Bachelor of Arts - Educational Planning And Management
Addis Ababa University
2006.09 - 2009.08
Diploma - Educational Planning And Management
Addis Ababa Management
2004.09 - 2006.07
Teaching, School Director
Ministry of Education
1996.07 - 2009.09
Certificate in Teaching - Elementary School Teaching
Arba Minch Teacher College
1995.09 - 1996.06