Zewdu Zeberga
3663,AyerTena,P.O.Box 18341,Addis Ababa, Ethiopia,AA
Summary
Over 15+ years of Experience in Telecom Service Provider and Software Company, I am dynamic manager with a proven track record at ethiotelecom and Craft Software PLC, excelling in different radio access network optimization environment, business analysis and team leadership. Initiatives that enhanced operational efficiency and customer satisfaction. Expert in risk management and market analysis, driving strategic decisions that improved performance metrics and fostered a collaborative workplace culture.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Craft Software PLC
Addis Ababa
03.2020 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build teams and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed market trends and competitor activity to inform business strategy.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance reviews for team members.
- Managed risk by developing and implementing effective risk management strategies.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created monthly reports for CEO summarizing operational performance metrics.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction.
- Analyzed industry trends to inform strategic planning and product development.
- Facilitated regular team meetings to discuss work progress and blockers.
RAN Optimization Expert
ethiotelecom
Addis Ababa
09.2002 - 01.2022
- Network Performance Monitoring & KPI Analysis.
- Drive Test Analysis and Post-Processing implementation and evaluation.
- Parameter Tuning and Optimization.
- Troubleshooting Network Issues.
- Feature, Parameter, Testing, and Activation.
- Cluster/Project Optimization on the Swap project or New Rollout Support.
- Capacity and Coverage Planning Support for RF planning department.
- Reporting and Documentation
- Inter-vendor Interoperability Optimization
- Customer Complaint Handling
Education
Bachelor of Science - Electrical Engineering
Bahir Dar University
Bahir Dar06-2007
Skills
- Business analysis
- Performance evaluation
- Team leadership
- Risk management
- Project management
- Market analysis
Accomplishments
- Certificate of Merit for my commitment to the success of the Mobile Network Core Unification and Segregation project
Certification
- Certificate on GSM radio network optimization training, GPRS/EDGE radio network planning, and optimization training by HUAWEI University Dates: 28-07-2014 to 06-08-2014
- Certificate on Level A of GSM network planning and optimization by ZTE University, Dates: 16-06-2012 to 30-06-2012
- Certificate on WCDMA Basic and Advanced Training by Huawei University. June 6, 2012 to June 18, 2012
- Certificate on Level A of WCDMA core network by ZTE University 22-09-2008 to 10-10-2008
Languages
Amharic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager
Craft Software PLC
03.2020 - Current
RAN Optimization Expert
ethiotelecom
09.2002 - 01.2022
Bachelor of Science - Electrical Engineering
Bahir Dar University
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