Yonas HaileMariam

Flexible Technical Support Engineer with 4 years of experience helping clients maintain smooth operations. Expertise in ATMs systems and IT Technologies environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Dogged Technical Support Engineer verifies resolution of all assigned calls by decisively tracking and eliminating root causes. Drives exceptional satisfaction figures and shortens ticket fulfillment times. Committed to conclusively remediating client issues to prevent recurrent calls and wasteful service redundancy. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Thanks for asking! I don't have anything else to add. I feel like we covered the important topics, and I was able to share the key pieces of my background and how they'd help me perform well in the role. It was great learning about the role, and the opportunity to do XYZ in this position sounds especially interesting. What are the next steps in the process?

Education Advanced Diploma in networking and Hardware in St. Marry University, 2004-2006E.C BSc in computer science in Gage University Collage, Ethiopia, 2008-2012 E.C