Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yitbarek Tefera Mengistu

Addis Ababa

Summary

Public health professional with a Master’s in Health Service Management, Dynamic Planning, Budgeting, Monitoring & Evaluation Officer with the Ministry of Health, skilled in developing indicators and conducting quantitative and qualitative research. Proven track record in enhancing stakeholder engagement and optimizing resource allocation, fostering a culture of continuous improvement through effective training and collaboration. Committed to data-driven decision-making and impactful program assessments.

Overview

27
27
years of professional experience

Work History

Planning,Budgeting, Monitoring&Evaluation Officer

Ministry of Health
11.1998 - Current
  • Evaluated the effectiveness of various interventions, contributing to evidence-based improvements in service delivery.
  • Engaged with external partners to share best practices in evaluation methodologies and build collaborative relationships within the field.
  • Spearheaded the establishment of a centralized monitoring system to track progress toward organizational goals consistently across all departments.
  • Communicated outcomes of effectiveness research to outside parties.
  • Developed and trained employees to implement quality assurance strategies with fidelity.
  • Determined performance indicators and how to measure and assess success of programs.
  • Enhanced stakeholder engagement by facilitating participatory evaluation processes, incorporating diverse perspectives into program assessments.
  • Optimized resource allocation through rigorous cost-benefit analyses of proposed programs and initiatives.
  • Trained subordinates on effective evaluation implementation to increase accuracy of data.
  • Streamlined reporting procedures for efficient communication of evaluation findings to stakeholders.
  • Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
  • Designed surveys and other data collection instruments to gather relevant information from program participants and stakeholders.
  • Maintained up-to-date knowledge on industry trends and emerging methodologies in the field of evaluation through ongoing professional development opportunities.
  • Assessed effectiveness and quality of Any Health program based on internal and external data analyses.
  • Collaborated with cross-functional teams to ensure alignment between program objectives and evaluation strategies.
  • Fostered a culture of continuous improvement within the organization by championing the importance of data-driven decision making and evidence-based practice.
  • Enhanced evaluation processes by implementing new data collection methods and analytical tools.
  • Synthesized complex data sets into clear, concise reports detailing key findings and actionable recommendations for improvement.
  • Designed surveys and other evaluation tools to collect meaningful, actionable data.
  • Led team of 50+ to collect, enter and update databases using SPSS,Excell...
  • Developed customized evaluation frameworks tailored to individual projects, ensuring accurate assessment of outcomes and impact.
  • Advanced organizational learning by synthesizing lessons learned from past evaluations into actionable guidance for future programming efforts.
  • Conducted comprehensive program evaluations, identifying areas for improvement and making recommendations for increased effectiveness.
  • Ensured compliance with funder requirements by adhering to strict guidelines for evaluation design, implementation, and reporting.
  • Led capacity building efforts, training staff on best practices in monitoring and evaluation techniques.
  • Managed the collection, analysis, and presentation of data for various program evaluations, ensuring accuracy and comprehensiveness in reporting results.
  • Used SPSS, Excell,Epidata to compile and interpret quantitative data.
  • Contributed to the development of strategic plans by incorporating evaluative findings into goal-setting processes.
  • Improved decision-making processes by providing timely, data-driven insights into program performance.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed bi-weekly payroll for 30+ employees.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Environmental Health Department Head & Instructor

Ministry of Health
03.2006 - 07.2016
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Enhanced instructors and students satisfaction through proactive problem-solving measures and excellent communication strategies with them.
  • Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
  • Served as a liaison between the department and other divisions within the collage, facilitating strong working relationships that contributed to successful projects.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Implemented staff training programs that enhanced skills and increased overall productivity within the department.
  • Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
  • Implemented strong control and evaluation procedures to maximize departments' work quality.
  • Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
  • Ensured compliance with collage regulations by implementing and enforcing policies and procedures within the department.
  • Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
  • Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Increased department efficiency by streamlining processes and implementing new technologies.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for instructors and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for instractors to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.

Health Service Manager

Ministry of Health
07.2002 - 07.2004
  • Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
  • Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans and empathetic communication with patients and their families.
  • Spearheaded initiatives aimed at improving overall employee morale, resulting in reduced turnover rates.
  • Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
  • Streamlined communication between departments by establishing regular meetings and reporting structures.
  • Enhanced overall performance of the facility through the development and implementation of new policies and procedures.
  • Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
  • Established an effective emergency response plan to ensure prompt action during critical situations while maintaining patient safety as a top priority.
  • Oversaw facility expansion projects, ensuring timely completion within budget constraints.
  • Negotiated contracts with vendors and suppliers, securing optimal pricing for necessary resources without compromising quality or service levels.
  • Strengthened relationships with community partners, resulting in increased referrals for health services.
  • Managed a team of medical professionals, ensuring compliance with industry standards and regulations.
  • Facilitated interdepartmental collaboration to streamline processes and enhance service delivery.
  • Reduced operational costs with thorough budget analysis and resource allocation adjustments.
  • Collaborated closely with other healthcare managers across the organization to share best practices and implement synergistic strategies for improved service delivery.
  • Coordinated continuing education opportunities for staff members to stay current on industry best practices and trends.
  • Conducted risk assessments to identify potential areas of concern within the facility, developing action plans accordingly to mitigate issues proactively.
  • Improved patient satisfaction by implementing efficient scheduling and appointment systems.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Collaborated with store manager to maintain daily operations.
  • Developed policies and procedures for effective pharmacy management.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Environmental Health Specialist

Ministry of Health
11.1998 - 07.2002
  • Improved community health by inspecting and monitoring environmental conditions in various settings such as restaurants, schools, and businesses.
  • Assisted businesses in developing environmentally friendly practices, reducing their ecological impact while promoting sustainability within the community.
  • Streamlined inspection processes by implementing efficient data collection techniques and utilizing advanced technology for analysis.
  • Monitored noise levels in residential areas near industrial sites or highways, investigating complaints and working towards effective solutions that balanced community needs with economic development goals.
  • Investigated incidents affecting health.
  • Attended court cases and provided evidence in court.
  • Compiled reports and provided training courses.
  • Investigated complaints and expediently resolved concerns.
  • Conducted training sessions for environmental health professionals, enhancing their knowledge of best practices and emerging trends in the field.
  • Developed policy recommendations for elected officials on issues related to environmental health management and community planning.
  • Developed comprehensive emergency response plans to address potential environmental health hazards during natural disasters or industrial accidents.
  • Partnered with local organizations to develop innovative waste reduction initiatives, promoting recycling and composting programs to divert solid waste from landfills.
  • Evaluated new construction projects for potential environmental impacts, recommending appropriate mitigation measures when necessary for compliance with regulations.
  • Protected public safety by conducting regular inspections of food facilities and ensuring compliance with local health regulations.
  • Reduced the risk of disease transmission through the investigation and management of outbreaks, working closely with healthcare providers and other stakeholders.
  • Performed thorough assessments of indoor air quality in commercial buildings, making recommendations for improvements when needed.
  • Collaborated with multidisciplinary teams to address complex environmental health concerns involving hazardous materials or waste disposal.
  • Promoted public awareness on environmental health issues by delivering educational presentations at community events and workshops.
  • Drove continuous improvement initiatives within environmental health, safety, and sanitation areas.
  • Enhanced environmental quality by enforcing air, water, and soil pollution control measures to safeguard public health.
  • Established effective partnerships with local government agencies, non-profit organizations, and private sector stakeholders to advance shared environmental health goals.
  • Evaluated and refined internal procedures within the department to improve overall efficiency and effectiveness, ensuring timely response to community concerns regarding environmental health risks.
  • Reviewed permit applications for land development activities, ensuring that proposed projects adhered to applicable laws pertaining to soil erosion control, stormwater management, and wetland conservation.
  • Conducted field surveys to identify sources of vector-borne diseases, implementing control measures to reduce public health risks associated with pests such as mosquitoes or rodents.
  • Advocated for stronger environmental policies to protect vulnerable populations from exposure to harmful substances or living conditions.
  • Prepared detailed scientific reports or presentations based on findings.
  • Assisted with development of health and safety plans for hazardous materials.
  • Performed environmental site assessments and provided remediation recommendations.
  • Investigated accidents and analyzed root causes to develop corrective action plans.
  • Interpreted test data to determine whether contamination existed in accordance with environmental laws.
  • Served as technical consultant on environmental policies to maintain regulatory compliance.
  • Conducted air quality monitoring and analysis of air pollutants.
  • Formulated and implemented long-range plans for environmental programs.
  • Managed development, design and execution of energy conservation projects.

Education

Master of Science - Health Services Management

Jimma University
Jimma, Ethiopia
11-2016

Skills

  • Monitoring and evaluation
  • Indicator development
  • Data collection
  • Outcome measurement
  • Training facilitation
  • Qualitative research
  • Research design
  • Interview techniques
  • Capacity building
  • Statistical software
  • Quantitative research
  • Survey design
  • Case studies
  • Research and analysis
  • Administrative management
  • Performance monitoring
  • Time management abilities
  • Staff development and training
  • Teamwork and collaboration

Languages

English
Upper intermediate (B2)
Amharic
Bilingual or Proficient (C2)
Oromiffaa
Intermediate (B1)

Timeline

Environmental Health Department Head & Instructor

Ministry of Health
03.2006 - 07.2016

Health Service Manager

Ministry of Health
07.2002 - 07.2004

Planning,Budgeting, Monitoring&Evaluation Officer

Ministry of Health
11.1998 - Current

Environmental Health Specialist

Ministry of Health
11.1998 - 07.2002

Master of Science - Health Services Management

Jimma University

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