Yitbarek Tefera Mengistu
Addis Ababa
Summary
Public health professional with a Master’s in Health Service Management, Dynamic Planning, Budgeting, Monitoring & Evaluation Officer with the Ministry of Health, skilled in developing indicators and conducting quantitative and qualitative research. Proven track record in enhancing stakeholder engagement and optimizing resource allocation, fostering a culture of continuous improvement through effective training and collaboration. Committed to data-driven decision-making and impactful program assessments.
Overview
27
27
years of professional experience
Work History
Planning,Budgeting, Monitoring&Evaluation Officer
Ministry of Health
Addis Ababa, Ethiopia
11.1998 - Current
- Evaluated the effectiveness of various interventions, contributing to evidence-based improvements in service delivery.
- Engaged with external partners to share best practices in evaluation methodologies and build collaborative relationships within the field.
- Spearheaded the establishment of a centralized monitoring system to track progress toward organizational goals consistently across all departments.
- Communicated outcomes of effectiveness research to outside parties.
- Developed and trained employees to implement quality assurance strategies with fidelity.
- Determined performance indicators and how to measure and assess success of programs.
- Enhanced stakeholder engagement by facilitating participatory evaluation processes, incorporating diverse perspectives into program assessments.
- Optimized resource allocation through rigorous cost-benefit analyses of proposed programs and initiatives.
- Trained subordinates on effective evaluation implementation to increase accuracy of data.
- Streamlined reporting procedures for efficient communication of evaluation findings to stakeholders.
- Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
- Designed surveys and other data collection instruments to gather relevant information from program participants and stakeholders.
- Maintained up-to-date knowledge on industry trends and emerging methodologies in the field of evaluation through ongoing professional development opportunities.
- Assessed effectiveness and quality of Any Health program based on internal and external data analyses.
- Collaborated with cross-functional teams to ensure alignment between program objectives and evaluation strategies.
- Fostered a culture of continuous improvement within the organization by championing the importance of data-driven decision making and evidence-based practice.
- Enhanced evaluation processes by implementing new data collection methods and analytical tools.
- Synthesized complex data sets into clear, concise reports detailing key findings and actionable recommendations for improvement.
- Designed surveys and other evaluation tools to collect meaningful, actionable data.
- Led team of 50+ to collect, enter and update databases using SPSS,Excell...
- Developed customized evaluation frameworks tailored to individual projects, ensuring accurate assessment of outcomes and impact.
- Advanced organizational learning by synthesizing lessons learned from past evaluations into actionable guidance for future programming efforts.
- Conducted comprehensive program evaluations, identifying areas for improvement and making recommendations for increased effectiveness.
- Ensured compliance with funder requirements by adhering to strict guidelines for evaluation design, implementation, and reporting.
- Led capacity building efforts, training staff on best practices in monitoring and evaluation techniques.
- Managed the collection, analysis, and presentation of data for various program evaluations, ensuring accuracy and comprehensiveness in reporting results.
- Used SPSS, Excell,Epidata to compile and interpret quantitative data.
- Contributed to the development of strategic plans by incorporating evaluative findings into goal-setting processes.
- Improved decision-making processes by providing timely, data-driven insights into program performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 30+ employees.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Environmental Health Department Head & Instructor
Ministry of Health
Shashemene Health Science College, Oromia
03.2006 - 07.2016
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Enhanced instructors and students satisfaction through proactive problem-solving measures and excellent communication strategies with them.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Served as a liaison between the department and other divisions within the collage, facilitating strong working relationships that contributed to successful projects.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
- Played a critical role in talent acquisition, interviewing, selecting, and onboarding new employees to build a strong, diverse team of professionals.
- Ensured compliance with collage regulations by implementing and enforcing policies and procedures within the department.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Increased department efficiency by streamlining processes and implementing new technologies.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for instructors and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for instractors to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
Health Service Manager
Ministry of Health
Kersa Kondaltit Woreda,west Shoa, Oromia, Ethiopia
07.2002 - 07.2004
- Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
- Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans and empathetic communication with patients and their families.
- Spearheaded initiatives aimed at improving overall employee morale, resulting in reduced turnover rates.
- Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
- Streamlined communication between departments by establishing regular meetings and reporting structures.
- Enhanced overall performance of the facility through the development and implementation of new policies and procedures.
- Evaluated staff performance regularly, providing constructive feedback for professional growth opportunities.
- Established an effective emergency response plan to ensure prompt action during critical situations while maintaining patient safety as a top priority.
- Oversaw facility expansion projects, ensuring timely completion within budget constraints.
- Negotiated contracts with vendors and suppliers, securing optimal pricing for necessary resources without compromising quality or service levels.
- Strengthened relationships with community partners, resulting in increased referrals for health services.
- Managed a team of medical professionals, ensuring compliance with industry standards and regulations.
- Facilitated interdepartmental collaboration to streamline processes and enhance service delivery.
- Reduced operational costs with thorough budget analysis and resource allocation adjustments.
- Collaborated closely with other healthcare managers across the organization to share best practices and implement synergistic strategies for improved service delivery.
- Coordinated continuing education opportunities for staff members to stay current on industry best practices and trends.
- Conducted risk assessments to identify potential areas of concern within the facility, developing action plans accordingly to mitigate issues proactively.
- Improved patient satisfaction by implementing efficient scheduling and appointment systems.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Environmental Health Specialist
Ministry of Health
Kersa Kondaltiti Woreda, Southwest Shoa, Oromia
11.1998 - 07.2002
- Improved community health by inspecting and monitoring environmental conditions in various settings such as restaurants, schools, and businesses.
- Assisted businesses in developing environmentally friendly practices, reducing their ecological impact while promoting sustainability within the community.
- Streamlined inspection processes by implementing efficient data collection techniques and utilizing advanced technology for analysis.
- Monitored noise levels in residential areas near industrial sites or highways, investigating complaints and working towards effective solutions that balanced community needs with economic development goals.
- Investigated incidents affecting health.
- Attended court cases and provided evidence in court.
- Compiled reports and provided training courses.
- Investigated complaints and expediently resolved concerns.
- Conducted training sessions for environmental health professionals, enhancing their knowledge of best practices and emerging trends in the field.
- Developed policy recommendations for elected officials on issues related to environmental health management and community planning.
- Developed comprehensive emergency response plans to address potential environmental health hazards during natural disasters or industrial accidents.
- Partnered with local organizations to develop innovative waste reduction initiatives, promoting recycling and composting programs to divert solid waste from landfills.
- Evaluated new construction projects for potential environmental impacts, recommending appropriate mitigation measures when necessary for compliance with regulations.
- Protected public safety by conducting regular inspections of food facilities and ensuring compliance with local health regulations.
- Reduced the risk of disease transmission through the investigation and management of outbreaks, working closely with healthcare providers and other stakeholders.
- Performed thorough assessments of indoor air quality in commercial buildings, making recommendations for improvements when needed.
- Collaborated with multidisciplinary teams to address complex environmental health concerns involving hazardous materials or waste disposal.
- Promoted public awareness on environmental health issues by delivering educational presentations at community events and workshops.
- Drove continuous improvement initiatives within environmental health, safety, and sanitation areas.
- Enhanced environmental quality by enforcing air, water, and soil pollution control measures to safeguard public health.
- Established effective partnerships with local government agencies, non-profit organizations, and private sector stakeholders to advance shared environmental health goals.
- Evaluated and refined internal procedures within the department to improve overall efficiency and effectiveness, ensuring timely response to community concerns regarding environmental health risks.
- Reviewed permit applications for land development activities, ensuring that proposed projects adhered to applicable laws pertaining to soil erosion control, stormwater management, and wetland conservation.
- Conducted field surveys to identify sources of vector-borne diseases, implementing control measures to reduce public health risks associated with pests such as mosquitoes or rodents.
- Advocated for stronger environmental policies to protect vulnerable populations from exposure to harmful substances or living conditions.
- Prepared detailed scientific reports or presentations based on findings.
- Assisted with development of health and safety plans for hazardous materials.
- Performed environmental site assessments and provided remediation recommendations.
- Investigated accidents and analyzed root causes to develop corrective action plans.
- Interpreted test data to determine whether contamination existed in accordance with environmental laws.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Conducted air quality monitoring and analysis of air pollutants.
- Formulated and implemented long-range plans for environmental programs.
- Managed development, design and execution of energy conservation projects.
Education
Master of Science - Health Services Management
Jimma University
Jimma, Ethiopia11-2016
Skills
- Monitoring and evaluation
- Indicator development
- Data collection
- Outcome measurement
- Training facilitation
- Qualitative research
- Research design
- Interview techniques
- Capacity building
- Statistical software
- Quantitative research
- Survey design
- Case studies
- Research and analysis
- Administrative management
- Performance monitoring
- Time management abilities
- Staff development and training
- Teamwork and collaboration
Languages
English
Upper intermediate (B2)
Amharic
Bilingual or Proficient (C2)
Oromiffaa
Intermediate (B1)
Timeline
Environmental Health Department Head & Instructor
Ministry of Health
03.2006 - 07.2016
Health Service Manager
Ministry of Health
07.2002 - 07.2004
Planning,Budgeting, Monitoring&Evaluation Officer
Ministry of Health
11.1998 - Current
Environmental Health Specialist
Ministry of Health
11.1998 - 07.2002
Master of Science - Health Services Management
Jimma University