Yisak Woldegiorgis
Dubai,UAE
Summary
Dedicated professional with a strong background in customer service excellence, adept at delivering outstanding service and addressing guests' needs with professionalism. Fluent in English (IELTS Academic Certificate), Amharic, and Hadiyasa, demonstrating exceptional communication skills. Proven ability to collaborate effectively with diverse teams to achieve operational goals and resolve issues efficiently under pressure. Experienced in engaging with individuals from diverse cultural backgrounds, showcasing cultural awareness and attention to detail.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Hotel Receptionist
Lem Hotel
Hosean, Ethiopia
06.2021 - 01.2023
- Greeted and assisted guests from diverse backgrounds, ensuring warm and professional welcome while managing check-in and check-out processes.
- Resolved guest inquiries and complaints promptly, maintaining high standard of customer service and enhancing guest satisfaction.
- Demonstrated cultural sensitivity while interacting with international guests, fostering welcoming and inclusive atmosphere.
- Managed guest check-in and check-out procedures efficiently and accurately.
- Ensured guest comfort with prompt attention to their needs and requests.
IT Instructor & Support Staff
Trees of Glory Welfare and Development Association
hossaena
02.2023 - 07.2025
- Instruct IT courses while delivering comprehensive IT support to staff and students.
- Conducted regular assessments to monitor student progress in ICT skills.
- Created inclusive classroom environment promoting mutual respect and collaboration among students.
Education
BSc - Software Engineering
Wachemo University
Hosanna, Ethiopia 05.2018 - 08.2021
Skills
- Customer Service Excellence: Proven ability to deliver outstanding service and handle Guests needs with professionalism
- Communication: Fluent in English (IELTS Academic Certificate), Amharic and Hadiyasa
- Teamwork: Collaborated effectively with diverse teams to achieve operational goals
- Problem-Solving: Adept at resolving issues quickly and efficiently under pressure
- Cultural Awareness: Experienced in engaging with individuals from diverse cultural backgrounds
- Attention to detail
Websites
Timeline
IT Instructor & Support Staff
Trees of Glory Welfare and Development Association
02.2023 - 07.2025
Hotel Receptionist
Lem Hotel
06.2021 - 01.2023
BSc - Software Engineering
Wachemo University
05.2018 - 08.2021