Results-oriented field coordinator skilled in managing project timelines and resources to achieve operational efficiency. Known for exceptional communication and interpersonal skills, fostering collaboration among team members. Experienced in digitizing documents and modernizing systems to enhance productivity. Eager to leverage organizational skills in a flexible part-time role while contributing to company success.
Overview
17
17
years of professional experience
Work History
Field coordinator and Data collector
Altai and Trias International Consultancy
08.2023 - Current
Monitoring of food distribution distributions on behalf of World Bank and World food Program to the vulnerable people of Northern Ethiopia, Tigray Region
Conducting survey of post food distribution to productive safety net program food aid recipients
Based in Kenya and United Kingdom. Monitoring and Evaluation of Humanitarian Aid.
Head of Research, Community Service and Postgraduate office & Lecturer in the Institute of Paleo-environment and Heritage Conservation
Mekelle University
Mekelle
07.2017 - Current
Main tasks and responsibilities include
Facilitating, leading and coordinating research and development tasks of the institute of Paleo environment and Heritage Conservation
Follow-up Project and Community outreach development
Delivered training to address gaps and provided support based on community needs.
Monitored and evaluated community outreach projects to assess impact and effectiveness
Chair the college research, community service and postgraduate council
Coordinated initiation, evaluation, and approval of postgraduate programs and community service projects to align with institutional goals
Monitor and follow up the registration and implementation of research and community services projects and keep track of ongoing researchers through a database on MU-College-homepage (INTRANET)
Oversaw the college's research budget and carried out evaluations of research projects.
Developed communication channels and disseminated research and community service outputs to enhance engagement
Give advice and information to international research supervisory boards of the college, department and chairs, report to them and communicate the findings of yearly evaluation
Prepare and submit periodic reports to the dean on all research and community service development projects
Research Publication: Tourism Development of Southern Tigrai, history, culture and archaeology Volume I
The research output is already published as a tourist Guidebook
Academic.
Member
09.2017 - 09.2023
Collaborated with consultants to promote Tigrai culture and develop tourism strategies.
Contributed to the Tigray tourism Think Tank group, collaborating with experts and scholars from various universities throughout Ethiopia. The main activities included;
Identified and mapped tourism resources across Tigrai region.
Tourism product development (both cultural and natural)
Tourism destination development
Supervised Tigray ward damage assessment organized by Tigray Policy and Research Institute.
Assisted in comprehensive damage assessment of Tigray tourism and hospitality sectors over one year.
Front Office Manager
Homeland International Hotel
01.2020 - 03.2020
Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents
Delivered timely and accurate customer service, enhancing guest satisfaction
Resolved complaints and specific customer requests, fostering positive guest experiences
Training and supporting office staff
Monitored stock levels, ordered office supplies, and troubleshot emergencies, ensuring smooth front office operations
Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets
Oversaw daily mail distribution processes, ensuring timely delivery to all departments.
Developed and maintained the office budget, monitoring expenses and allocations effectively.
Maintained comprehensive records of office expenses and costs, ensuring accuracy and transparency.
Overseeing the compliance with company’s policies and security requirements
Hospitality Industry.
Lecturer and Coordinator of Continuing Education Program
Catering and Tourism Training Institute Under Ethiopian Ministry of Culture and Tourism and World Tourism Organization Affiliation Member
Addis Ababa
01.2012 - 07.2017
Research, Community Service, and Teaching
Facilitated and coordinated night programs in hotel and tourism department, enhancing student engagement and learning opportunities
Identified training needs in various hotel and tourism departments, developing tailored programs for night and weekend schedules
Followed up on teaching and learning activities, ensuring effective knowledge retention and application among students
Research Topic: Community Based Ecotourism as Livelihood Option in Aksum Northern Ethiopia, published as proceedings in the first Tourism and Hospitality national conference
Challenges and prospects of Domestic tourism in Ethiopia, Symposium presented in 4th Tourism and Hospitality week hosted by Catering and Tourism Institute
Conducted academic research in tourism and hospitality.
Night Manager
Addissinia Hotel
09.2014 - 09.2016
Manage and monitor activities of all employees in the front office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodation, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high-quality service-oriented environment at all times.
Act as manager on duty for the hotel in the absence of the front office manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars and other responsibilities to ensure all requirements are met during our guests stay.
Must actively participate in the decision-making process on guest relocation for nights when over-capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit if needed.
Oversee preparation of daily summary reports.
Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the security department and/or the Front Office Manager.
Hospitality sector.
Expert
Ethiopian Ministry of Culture and Tourism
Addis Ababa
02.2011 - 01.2012
Standardized and accredited hotels, restaurants, lodges, resorts, travel agents, tour operators, and other tourism service providers.
Developed tourism business operation manual and standards to streamline operations and improve service delivery
Delivered expertise in tourism business practices to enhance service quality
Public sector.
Instructor as Graduate Assistant I&II, Short-term program coordinator
Aksum Business and Service College
Aksum
11.2008 - 11.2009
Taught and consulted on tourism and tour guiding for community members in Tigrai National Regional State, fostering local expertise.
Facilitated academic discussions to promote knowledge sharing among peers.
Developed lesson plans based on curriculum standards and student needs.
Delivered engaging lectures and facilitated interactive classroom discussions.
Evaluated student performance through assessments and provided constructive feedback.
Education
Ph.D. - Heritage Studies
Mekelle University
Mekelle
08-2029
Diploma - Tourism Management and Teachers Training
Tourism school of Salzburg
Austria
06-2019
Certificate -
Gerona University
Spain
01-2013
MA - Tourism Development and Management
Addis Ababa University
Ethiopia
07-2011
BA Degree - Tourism Management
Gondar University
Ethiopia
08-2008
Skills
Advanced computer literate
Project management
Community engagement
Research development
Data analysis
Customer service
Tourism promotion
Field operations
Task delegation
Effective communication
Leadership skills
Multitasking
Decision-making
Adaptability
Continuous improvement
Interpersonal communication
Problem-solving abilities
Self motivation
Organisational Skills And Competences
I am focus oriented; prioritizing tasks based on importance and is able to multitask, possess interpersonal communication to lead fellow workers, and timeline oriented in task delivery.
I strongly believe in team-work, patience full to incorporate others idea, good decision maker.
Personal Information
Date of Birth: 07/19/84
Nationality: Ethiopian
References
Available on Request
Languages
Tigrigna, Amharic, English
Social Skills And Competences
I have a good problem-solving attitude, with the ability to establish and maintain a good team working spirit with people of diverse cultural and national background.
I have cultivated soft skills that enhance my capability to sell my professional expertise.
I have professional oriented personality with resilience and adaptability to a new culture, environment and context.
Research And Professional Experiences
08/01/23, Present, Altai and Trias International Consultancy, Kenya and United Kingdom, Monitoring and Evaluation of Humanitarian Aid, Field coordinator and Data collector, Monitoring of food distribution distributions on behalf of World Bank and World food Program to the vulnerable people of Northern Ethiopia, Tigray Region, Conducting survey of post food distribution to productive safety net program food aid recipients
07/01/17, 09/30/25, Mekelle University, Mekelle, Tigray, Ethiopia, Academic, Head of Research, Community Service and Postgraduate office & Lecturer in the Institute of Paleo-environment and Heritage Conservation, Facilitating, leading and coordinating research and development tasks of the institute of Paleo environment and Heritage Conservation, Follow-up Project and Community outreach development, Community engagement and mobilization mainly identifying areas for community involvement, capacity building, delivering gap-based training and providing support based on identified gaps., monitoring and evaluation of the community outreach projects, Chair the college research, community service and postgraduate council, Coordinate the initiation, evaluation and approval of postgraduate programs, research and community service projects, Monitor and follow up the registration and implementation of research and community services projects and keep track of ongoing researchers through a database on MU-College-homepage (INTRANET), Responsible for research budget of the college and research evaluations, Develop communication channels (forums) and dissemination research and community services outputs, Give advice and information to international research supervisory boards of the college, department and chairs, report to them and communicate the findings of yearly evaluation, Prepare and submit periodic reports to the dean on all research and community service development projects to the college, Research Publication: Tourism Development of Southern Tigrai, history, culture and archaeology Volume I
The research output is already published as a tourist Guidebook
09/01/17, 09/30/23, Worked as a member with group of consultants and expertise on Tigrai culture and Tourism development and promotion, Member of Tigray tourism Think Thank group which includes expertise and scholars from various universities throughout Ethiopia. The main activities include:, Tourism resources identification and mapping, Tourism product development (both cultural and natural), Tourism destination development, Participated as Supervisor in Tigray ward damage assessment hosted and organized by Tigray Policy and Research Institute, Participated in Tigray Tourism and hospitality damage assessment more than a year delegated by Mekelle University and worked as Mekelle zone coordinator
01/01/12, 07/31/17, Catering and Tourism Training Institute Under Ethiopian Ministry of Culture and Tourism and World Tourism Organization Affiliation Member, Addis Ababa, Ethiopia, Academic, Lecturer and Coordinator of Continuing Education Program, Research, Community Service, and Teaching, Facilitating, leading and coordinating night programs in hotel and tourism department, Identify areas for tailor-based training in various hotel and tourism departments during night and weekends, Follow-up teaching and learning activities, Research Topic: Community Based Ecotourism as Livelihood Option in Aksum Northern Ethiopia, published as proceedings in the first Tourism and Hospitality national conference, Challenges and prospects of Domestic tourism in Ethiopia, Symposium presented in 4th Tourism and Hospitality week hosted by Catering and Tourism Institute
01/01/20, 03/31/20, Homeland International Hotel, Hospitality Industry, Front Office Manager, Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets, Ensuring timely and accurate customer service, Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents, Training and supporting office staff, Handling complaints and specific customers’ requests, Monitoring stock and order office supplies and troubleshooting emergencies, Managing mail distribution, Organizing office budget, Managing records of office expenses and costs, Overseeing the compliance with company’s policies and security requirements
09/01/14, 02/30/15, Addissinia Hotel, Hospitality sector, Night Manager, Manage and monitor activities of all employees in the front office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed., Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety., Conduct Briefing for all staff during Night Shift., Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests., Check accommodation, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate., Maintain a professional and high-quality service-oriented environment at all times., Act as manager on duty for the hotel in the absence of the front office manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise., Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments., Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy., Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars and other responsibilities to ensure all requirements are met during our guests stay., Must actively participate in the decision-making process on guest relocation for nights when over-capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start., Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward., Ensure the accurate completion of the daily night audit in a timely fashion., Must be able to perform the full night audit if needed., Oversee preparation of daily summary reports., Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing., Should Show Initiative, Problem Solving, Staff Training, Team Leading., Work closely with the housekeeping Department to improve guest services and foster cross departmental communication., Be aware and able to enforce all fire-life-safety procedures., Remain current in all updates with regards to new procedures and training., Report any suspicious persons, activities and/or hazardous conditions to the security department and/or the Front Office Manager.
02/01/11, 01/31/12, Ethiopian Ministry of Culture and Tourism, Addis Ababa, Ethiopia, Public sector, Expert, Tourism Business Expert, Duties and responsibilities included standardization, and accreditation of hotels, restaurants, lodges, resorts, travel agents, tour operators and other tourism service providers., Preparing tourism business operation manual and standards
11/01/08, 11/30/09, Aksum Business and Service College, Aksum, Ethiopia, Academic, Instructor as Graduate Assistant I&II, Short-term program coordinator, Teaching, consulting and Providing Training on Tourism and Tour guiding for different members of the community in Tigrai National Regional State.
Languages
English
Proficient (C2)
C2
Amharic
Proficient (C2)
C2
Tigrigna
Native
Native
Timeline
Field coordinator and Data collector
Altai and Trias International Consultancy
08.2023 - Current
Front Office Manager
Homeland International Hotel
01.2020 - 03.2020
Member
09.2017 - 09.2023
Head of Research, Community Service and Postgraduate office & Lecturer in the Institute of Paleo-environment and Heritage Conservation
Mekelle University
07.2017 - Current
Night Manager
Addissinia Hotel
09.2014 - 09.2016
Lecturer and Coordinator of Continuing Education Program
Catering and Tourism Training Institute Under Ethiopian Ministry of Culture and Tourism and World Tourism Organization Affiliation Member
01.2012 - 07.2017
Expert
Ethiopian Ministry of Culture and Tourism
02.2011 - 01.2012
Instructor as Graduate Assistant I&II, Short-term program coordinator
Aksum Business and Service College
11.2008 - 11.2009
Ph.D. - Heritage Studies
Mekelle University
Diploma - Tourism Management and Teachers Training