UMUCUNGUZI Sosthene
Addis Ababa
Summary
Experienced Territory Manager and Sales Engineer with extensive expertise in Milwaukee Tools. Proven track record in effectively managing the East African market, including Kenya, DRC, Ethiopia, Mauritius, and Madagascar. Skilled in conducting impactful product demonstrations, training dealers, and providing technical support. Successfully completed professional training sessions in Dubai and Monaco, contributing to enhancing brand promotion and sales strategies. Passionate about driving Milwaukee Tools market growth through a combination of technical expertise and customer engagement. Conducts comprehensive training sessions for customers, delivers hands-on demonstrations to end users, provides expert guidance, and actively explores new markets and market segments to expand brand presence and maximize sales opportunities.
Overview
6
6
years of professional experience
Work History
East Africa Territory manager Job Site Specialist
Milwaukee Tool MEA
02.2024 - Current
- Led Milwaukee Tools operations across East Africa, overseeing Kenya, DRC, Ethiopia, Mauritius, and Madagascar.
- Conducted product demonstrations and technical training sessions for dealers and sales teams.
- Provided expert technical support to customers, ensuring optimal product usage and satisfaction.
- Attended advanced training programs in Dubai and Monaco to enhance brand knowledge and strategies.
- Developed and executed strategic sales plans, increasing Milwaukee market penetration in the region.
- Built strong relationships with key stakeholders, boosting brand awareness and customer trust.
- Achieved monthly sales and performance KPIs for improved team success.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Understood market conditions, responding to fluctuations impacting sales.
- Proactively contacted prospective customers to increase sales.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Collaborated with marketing to develop territory-specific promotional materials, ensuring messaging resonated with local market nuances.
- Enhanced brand visibility in territory through organization of promotional events and participation in industry trade shows, attracting new business leads.
- Implemented CRM system to better track client interactions and sales progress, enabling more timely and relevant follow-up actions.
Sales Representative
Matrize Building Material LLC
10.2023 - 01.2024
- Established and cultivated relationships with key decision makers in the industry, resulting in a higher close rate on sales
- Developed and maintained annual sales plans and budgets, providing clear goals and objectives for the sales team
- Analyzed customer data to identify trends and opportunities for growth and improvement
- Generated leads through cold-calling and other outreach efforts, resulting in a 20% increase in total sales.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Senior Sales Executive
Senci General Trading LLC
10.2021 - 10.2023
- Assisted customers with product selection, product orders, and product returns
- Developed and implemented a customer loyalty program to increase customer satisfaction and retention rates
- Generated a consistent increase in revenue and market share through effective sales strategies and marketing campaigns
- Developed and implemented strategic sales plans to ensure growth and profitability within a competitive market.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
Mechanical Engineer
Rwanda Plastic LTD
01.2021 - 09.2021
- Skilled in CAD software systems and 3D modeling of components and assemblies
- Experienced in coordinating with vendors and suppliers to ensure timely delivery of material
- Outstanding interpersonal skills with the ability to communicate effectively with all levels of an organization.
- Generated system concepts to satisfy product requirements.
- Evaluated final product's overall performance, reliability and safety.
Sales Engineer
Ihoho LTD Rwanda
02.2020 - 01.2021
- Led team of sales engineers in the successful launch of a new product line
- Served as liaison between sales and engineering teams to effectively meet customer needs
- Presented products and services to clients and internal stakeholders and addressed inquiries
- Developed and implemented strategies to increase sales by expanding customer base
- Generated customer quotes, product specifications, and pricing strategies.
Mechanical Engineer Tranee
Xuzhou Construction Machinery Group Co.,Ltd (XCMG)
02.2019 - 10.2019
- Provided guidance during installation phases of complex machinery; ensured seamless integration into existing equipment.
- Presented findings from comprehensive research assignments to management teams as part of continuous process improvement initiatives.
- Assisted in developing test plans to verify performance metrics of newly designed systems consistently met required criteria.
- Developed technical documentation for products, improving clarity for end-users and maintenance personnel alike.
- Participated in cross-functional teams for project completion, facilitating communication between departments and streamlining project timelines.
- Improved product durability through material selection and stress analysis during the design phase.
Education
Mechanical Engineering - Mechanical Design, Manufacturing and its Automation
Jiangsu Normal University
China, Jiangsu, Xuzhou06-2021
Skills
- CAD Design - Experienced
- Mechanical Engineering Expert
- Problem Solving - Experienced
- Manufacturing Processes Experienced
- Quality Control - Expert
- Microsoft Office - Experienced
- Communication - Experienced
- Work ethic - Experienced
- Teamwork - Experienced
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
- Business growth
- Sales presentations
- Sales development
Languages
English
Fluent
French
Fluent
Kinyarwanda
Native
Chinese
Advanced
Kiswahili
Intermediate (B1)
Name & contact
Custom
- Mr. Sean Addinall,
Company: Techtronic industries Middle East & Africa FZE ,
Email : sean.addinall@tti-emea.com
Contact: +27834536150
- Mr. Xiaolin Yang,
Company:A-iPower Corp.
Email:gmuae@aipowerglobal.com,
Contact: +971565482366
- Hameed Rahman
Company: Tools World UAE
Conatct: +971561193051
Personal Information
Timeline
East Africa Territory manager Job Site Specialist
Milwaukee Tool MEA
02.2024 - Current
Sales Representative
Matrize Building Material LLC
10.2023 - 01.2024
Senior Sales Executive
Senci General Trading LLC
10.2021 - 10.2023
Mechanical Engineer
Rwanda Plastic LTD
01.2021 - 09.2021
Sales Engineer
Ihoho LTD Rwanda
02.2020 - 01.2021
Mechanical Engineer Tranee
Xuzhou Construction Machinery Group Co.,Ltd (XCMG)
02.2019 - 10.2019
Mechanical Engineering - Mechanical Design, Manufacturing and its Automation
Jiangsu Normal University
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