Tsion Mulugeta
Addis Ababa,,Addis Ababa
Summary
Highly motivated professional with strong background in developing and executing public relations strategies for diverse industries. Proficient in creating compelling narratives, cultivating media relationships, and managing crisis communication. Strengths include strategic planning, brand management, and event coordination. Previous work has resulted in elevated brand awareness and positive public perception.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Secretary
Bright Thought, Children and Women Organization
Addis Ababa, Ethiopia
06.2024 - 09.2024
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Cashier
Chewata Sport Wededer
Addis Ababa, Ethiopia
06.2023 - 09.2023
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Support Specialist
Ayehu Pharmacy
Addis Ababa, Ethiopia
06.2022 - 10.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
Education
Bachelor of Arts - Global Studies And International Relations
New Generation University College
Addis Ababa, Ethiopia06-2026
Course Completion Certificate - Career Planning And Time Management
Brigham Young University (Pathway)
Idaho, USA03-2024
High School Diploma -
Bulbula Secondary School
Addis Ababa, Ethiopia06-2021
Skills
- Teamwork and Collaboration
- Organizational Skills
- Decision-Making
- Interpersonal Communication
- Adaptability
- Problem Resolution
- Self Motivation
- Public Speaking
- Product and Service Promotion
- Public Relations Strategies
Languages
Amharic
First Language
English
Advanced (C1)
C1
Certification
- Entrepreneurship - SIB Graduation Certificate
- Powerful Process - Breakthrough Trading S.C
Timeline
Secretary
Bright Thought, Children and Women Organization
06.2024 - 09.2024
Cashier
Chewata Sport Wededer
06.2023 - 09.2023
Customer Support Specialist
Ayehu Pharmacy
06.2022 - 10.2022
- Entrepreneurship - SIB Graduation Certificate
- Powerful Process - Breakthrough Trading S.C
Bachelor of Arts - Global Studies And International Relations
New Generation University College
Course Completion Certificate - Career Planning And Time Management
Brigham Young University (Pathway)
High School Diploma -
Bulbula Secondary School
Similar Profiles
VISHWARANJAN RAJKUMARVISHWARANJAN RAJKUMAR
Director / Owner at CENTRE FOR WOMEN AND CHILDREN EDUCATION (Non Profit Organization)Director / Owner at CENTRE FOR WOMEN AND CHILDREN EDUCATION (Non Profit Organization)
FRANCISCO VALENZUELAFRANCISCO VALENZUELA
Assistant Director at HISPANIC WOMEN OF SPRINGFIELD ORGANIZATIONAssistant Director at HISPANIC WOMEN OF SPRINGFIELD ORGANIZATION
Upendo HezronUpendo Hezron
Women Development Consultant at Women Effect OrganizationWomen Development Consultant at Women Effect Organization