Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tsehaynesh Adane

Gambella,Ethiopia

Summary

Highly skilled professional with extensive expertise in analytical and evaluation skills, complemented by exceptional communication abilities, both written and oral. Demonstrates strong interpersonal skills and proficiency in administrative tasks and corporate operations. Adept at organisational skills, multitasking, critical thinking, and decision-making. Proven leadership and team management capabilities.

Detail-focused professional with solid business acumen and problem-solving abilities. Adaptable and high organised confidently navigates new technologies and systems.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

BSA Logistics

WFP
Addis Abeba/Gambella, Ethiopian
08.2021 - Current
  • Demonstrated empathy towards customers' problems, leading to enhanced customer loyalty.
  • Maintained professional attitude whilst dealing with difficult customers, ensuring resolution of complaints.
  • Improved customer satisfaction by promptly addressing and resolving issues.
  • Managed high volume of calls daily for efficient customer service.
  • Completed thorough documentation in Logistic for each enquiry.
  • Followed scripts when answering common customer questions.
  • Provided feedback from customers to the management for product improvement and enhancements.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Handled sensitive information responsibly, maintaining customer trust and confidence.
  • Established rapport with customers through effective communication skills.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Assisted in developing training material to improve team performance.
  • Recorded information about inquiries and complaints within internal database.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Completed thorough documentation in [Software] for each enquiry.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Obtained feedback from customers to improve service experience.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Listened actively to offer accurate information and best solution to their needs.
  • Kept track of all interactions, resulting in organised record system.
  • Contributed to team success by meeting set targets regularly.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Advised customers on availability, pricing and location of products.

Education

Bachelor of Science - Logistics and supply chain managements

WFP
Ethiopia/Gambella
10.2017 - 01.2021

Skills

  • Positive attitude
  • Polite and friendly
  • Client satisfaction monitoring
  • Time-management
  • Customer Service
  • Self-motivation
  • Time efficiency
  • Customer relations
  • Professionalism
  • Effective communication
  • Creative thinking
  • Cash handling
  • Active listening
  • Decision making
  • Empathy and compassion
  • Patience management
  • Customer service excellence
  • People Management
  • Call handling expertise
  • Data Entry
  • Customer engagement
  • Verbal and oral communication
  • Quality Control
  • Sales techniques

Languages

English
Fluent
Amharic
Native

Timeline

BSA Logistics

WFP
08.2021 - Current

Bachelor of Science - Logistics and supply chain managements

WFP
10.2017 - 01.2021
Tsehaynesh Adane