TSEGA TEBEJE ALEMU
Addis Ababa,AA
Summary
Tsega Tebeje Alemu a travel agent with extensive experience at Ethiopian Airlines, Zebra Travel Agency And Base Travel Agency Plc, excelling in itinerary creation and customer service. Proven ability to enhance client satisfaction through effective problem-solving and meticulous reservation management. Skilled in crafting tailored travel experiences, ensuring seamless journeys for diverse clientele while maintaining high standards of professionalism.
Overview
7
7
years of professional experience
Work History
Travel Agent
Base Travel Agency Plc
Addis Ababa, AA
02.2023 - Current
- Assisted clients in planning and booking travel itineraries.
- Coordinated travel arrangements including flights, accommodations, and activities.
- Managed customer inquiries and provided timely responses to concerns.
- Utilized booking systems to confirm reservations and manage changes.
- Created travel itineraries and made adjustments to meet client specifications.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Explained benefits of purchasing travel insurance with clients.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Provided recommendations for local attractions and dining experiences during trips.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
Travel Agent
Ethiopian Airlines
Addis Ababa
01.2020 - 12.2021
- Managed inbound customer inquiries and provided accurate information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Strengthened customer retention by offering discount options.
- Excelled in exceeding daily credit card application goals.
- Assisted clients in planning and booking travel itineraries.
- Coordinated travel arrangements including flights, accommodations, and activities.
- Researched and recommended destinations based on client preferences.
- Utilized booking systems to confirm reservations and manage changes.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Evaluated customer feedback forms following completion of trips; used data to improve quality of services offered.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
Travel Agent
Zebra Travel Agent
Addis Ababa, AA
12.2018 - 12.2019
- Created informative travel documents for clients prior to departure.
- Researched availability of airfare and hotel rooms using reservation systems.
- Processed payments from clients via cash or credit cards.
- Researched and recommended destinations based on client preferences.
- Coordinated travel arrangements including flights, accommodations, and activities.
- Assisted clients in planning and booking travel itineraries.
Education
Bachelor of Arts - Accounting And Finance
Unity University
Addis Ababa02-2022
Skills
- Travel booking
- Reservation management
- Itinerary creation
- Customer service
- Travel documentation
- Client relationship management
Timeline
Travel Agent
Base Travel Agency Plc
02.2023 - Current
Travel Agent
Ethiopian Airlines
01.2020 - 12.2021
Travel Agent
Zebra Travel Agent
12.2018 - 12.2019
Bachelor of Arts - Accounting And Finance
Unity University