Tirhas Kidane
Addis Abeba
Summary
Dynamic and observant professional with a proven track record at Safe Air, excelling in quality customer service and emergency procedures. Adept at enhancing passenger satisfaction and managing challenging situations with composure. Recognized for building strong relationships and providing compassionate assistance, ensuring a safe and enjoyable travel experience.
Overview
1
1
Certification
Work History
Cabin Crew
Safe Air
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Sales Assistant
Noah Real Estate
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Hotel Reservations Agent
Delight International Hotel
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Education
Bachelor - Civil Engineering
Adigrat University
Adigrat04.2019
Diploma - Airline Cabin Crew
National Aviation College
Addis Abeba 03.2021
Skills
- Quality customer service
- Observant
- First aid and emergency procedures
- Cultural awareness
- Initiative-taking
- Multilingual proficiency
Certification
* Embraer ERJ 135/145 type rated
* CPR and first aid certification
*Avation security
*DGR
* Safety Management System
*ECAA flight attendant certification
Timeline
Cabin Crew
Safe Air
Sales Assistant
Noah Real Estate
Hotel Reservations Agent
Delight International Hotel
Bachelor - Civil Engineering
Adigrat University
Diploma - Airline Cabin Crew
National Aviation College
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