Summary
Overview
Work History
Education
Skills
Training
Timeline
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Tigist Alemayehu Lemma

Addis Ababa

Summary

More than 16 years of working experience in, Supply chain Management, Administration, and Finance and Marketing. Have a good knowledge in Contract Administration, Procurement & Logistics, and Marketing Wide background in customer-oriented service operation. Results-oriented with significant, progressive, and fostering efficiency by pertaining effective management activities. Big-picture visionary with ability to understand how daily operations shape results and goals. assist in the development and preparation of the organization’s tender process strategy and general business planning. Excellent in communication skill, maintain positive relationship with customers/stockholders, colleagues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

17
17
years of professional experience

Work History

Logistic Assistance

World Food Program
06.2021 - Current

Company Overview: United Nation

  • Tasks and responsibilities related to communication, reporting, tracking, allocation, oversight of transport operations, and performance evaluation in the context of logistics operations
  • Extract data from LESS/DOTS systems and maintain current dispatch dashboards
  • Update these dashboards daily, weekly, and monthly for continuous operational insight sharing
  • Highlight bottlenecks for managerial attention, report successes with supporting data, and address challenges faced with detailed context for a comprehensive overview
  • Perform monthly analysis and reporting of key performance indicators (KPIs) for the Transport Unit
  • Overseeing the warning letter procedure for unconfirmed receipts and/or transporter invoices that are not submitted within the designated timeframe, and tracking all warning letters, performance issues, and suspensions using a SharePoint tracker
  • Reviewing the online Convoy Tracking Sheet daily and following up with the sub office (SO) regarding any updates or concerns, as well as receiving and reviewing Convoy Leader mission reports using the online MODA (Mission Operational Data Analysis) tool
  • Prepare NFR and Transport allocation plan, sharing allocations with Transporters and following up to ensure timely positioning and adherence to the agreed discharge rate
  • Create TPOs for the respective transporters based on the allocation, processing documentation for logistics operations (e.g., TPO validation, invoice verification), archiving documentation, managing information in the LESS system, and providing other support to logistics operations
  • Prepare re-allocation to other transporters in case of failure by any transport to uplift their allocation
  • Conducting biannual performance evaluations of transporters using the DOTS system for all Requests for Quotation (RFQs)
  • Communicating directly with logistics and warehouse colleagues regarding operations, loading, and truck movements
  • Monitoring the status of dedicated commercial fleet reporting on truck movements, handling contract invoices, resolving operational issues
  • Participating in inventory management, coordinating with colleagues
  • Preparing fuel orders, recording fuel vouchers in the WFP voucher system, managing data in the Fleet Management System (FMS), traveling to locations to support WFP fleet truck operations, particularly in emergency situations
  • Providing support for logistics operations and the delivery of food assistance to beneficiaries
  • Supporting the preparation of ZPOs and posting Goods Received Notes (GRNs) on the global fleet digital platform

Contract Administration Department Head

Sebhatu and Sons Property Administration and Security Service
12.2017 - 05.2021

Company Overview: Security Service

  • Plans, directs, and coordinates the workflow of the Contract Administration Department
  • Reviews client proposals and terms of reference, in consultation with the General Manager, to determine acceptable terms
  • Analyzes potential risks associated with specific contract terms by reviewing survey reports and risk analyses conducted by the operations department
  • Conducts contract negotiations with clients as directed by the General Manager and/or Deputy General Manager
  • Develops and coordinates technical and financial proposals for client submission
  • Analyzes contracts and collaborates with the company's legal advisor to identify ambiguities, inaccuracies, omissions of essential terms, and conflicts with legal regulations
  • Serves as a liaison between the company and subcontractors to ensure contractual obligations are met
  • Negotiates, administers, extends, terminates, and renegotiates contracts related to client work, in consultation with the General Manager
  • Evaluates or monitors the performance of client-related contracts to determine the need for amendments, extensions, or to ensure compliance with contractual obligations
  • Prepares reports on the progress of work and service interruptions caused by vehicle, machinery, and equipment failures for service planning purposes
  • Coordinates transportation, airport meet and greet schedules, and delivery arrangements for VIP clients utilizing close protection services
  • During emergency situations, plans, organizes, and arranges transport service arrangements for all Sebhatu and Sons PASS PLC staff

Account Executive/Marketing Head

Adika Taxi Services Plc
08.2014 - 11.2017

Company Overview: Meter Taxi and car rent Service

  • Promotes the company’s image and its services
  • Reviews client offers and terms of reference, in consultation with the General Manager, to determine acceptable proposals
  • Formulates and coordinates technical and financial proposals to be submitted to clients
  • Assists the Fleet operation, call center/customer service, and Taxi Drivers
  • Manages and oversee the call centers and Taxi Drivers' routes based on customer orders
  • Develops business contacts at a personal level and directs the preparation of visual and written messages
  • Negotiates and administers contracts with clients when required by the General Manager
  • Reviews and updates all existing client contracts
  • Handles and controls all the necessary documents for the department
  • Handles customer complaints
  • Prepare weekly and monthly report of the Department
  • Prepare and submit weekly report to the General manager.

Office Administration

PDCA Engineering Plc
02.2009 - 04.2013

Company Overview: General Engineering Consultant

  • Plan & manage all training & workshops
  • Handle bank correspondence and collect all bank advises & bank statement
  • Handle all customer communications, letter, mail, phone calls
  • Maintain all personnel data of the employees in the company
  • Handle all purchases request of the company
  • Handle all Taxes, and all accounting work PCPV, CPV, JV of the company
  • Manage petty Cash of the company
  • General Engineering Consultant

Import Section Head

Girma Teferi General Trading
02.2008 - 01.2009

Company Overview: Importer

  • Find suppliers from different country worldwide through internet contact and negotiating FOB price with suppliers
  • Request the suppliers to send Performa invoice and check the PI contain all important information
  • Ask for the supplier to prepare the necessary document which is needed to import the product
  • Maintain all personnel data of the employees in the company
  • Handle Customer complaints
  • Prepare and ready all-important documents for the transit office
  • Prepare and submit weekly report to the general manager
  • Other assignments from the general manager


Sales Representative

Ambassador Real Estate
11.2007 - 02.2008

Company Overview: Real Estate

  • Find Customers from different place
  • Handle customer Inquiries in accordance with the company guide lines and policies
  • Provide product or service information to assist customer in deciding about a product to buy
  • Handle Customer complaints
  • Prepare and submit weekly report to the general manager
  • Other assignments from the general manager

Education

Master of Arts - Logistics And Supply Chain Management

Addis Ababa University
Addis Ababa, Ethiopia
06-2026

Bachelor of Arts - Management

Unity University
Addis Ababa, Ethiopia

Diploma - Marketing

Unity University Collage
Addis Ababa, Ethiopia

Skills

  • Microsoft Office
  • Data analysis and visualization
  • Time management
  • Flexible and adaptable
  • Multitasking Abilities
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Driving License: 2nd grade driver’s license

Training

  • Risk Management Training, Addis Ababa Chamber of Commerce Ethiopia
  • Humanitarian Logistic Training, Cargo transport planning and dispatching
  • QMS, Certificate in Introduction to ISO 9001:2000, GTZ IS, Addis Ababa, Ethiopia
  • SOMS, Certificate, Management System Auditing Based on ISO 19011 Course, Addis Ababa, Ethiopia
  • PECB Certified Security Operations Management Systems, based on ISO 18788:2015 Lead Implementer

Timeline

Logistic Assistance

World Food Program
06.2021 - Current

Contract Administration Department Head

Sebhatu and Sons Property Administration and Security Service
12.2017 - 05.2021

Account Executive/Marketing Head

Adika Taxi Services Plc
08.2014 - 11.2017

Office Administration

PDCA Engineering Plc
02.2009 - 04.2013

Import Section Head

Girma Teferi General Trading
02.2008 - 01.2009

Sales Representative

Ambassador Real Estate
11.2007 - 02.2008

Master of Arts - Logistics And Supply Chain Management

Addis Ababa University

Bachelor of Arts - Management

Unity University

Diploma - Marketing

Unity University Collage
Tigist Alemayehu Lemma