Summary
Overview
Work History
Education
Hobbies and Interests
Skills
References
Languages
Timeline
GeneralManager

Temesgen Bekele

Addis Ababa,Ethiopia

Summary

Results-driven General Manager and Banking Professional with over 7 years of experience in banking operations, credit management, and customer service excellence. Skilled in deposit mobilization, business development, and staff leadership with a proven record of improving operations, enhancing customer satisfaction, and driving growth. Strong academic background with an MBA and expertise in financial management and organizational leadership.

Overview

7
7
years of professional experience
6063
6063
years of post-secondary education

Work History

General Manager

Ghion Saving and Credit Association Ltd
01.2025 - Current
  • Experienced General Manager with responsibility for overseeing overall business operations, including strategic planning, financial management, and organizational development. Skilled in leading teams, improving operational efficiency, and ensuring achievement of company goals. Strong ability to manage budgets, coordinate stakeholders, and support sustainable business growth while maintaining high service and performance standards.

Senior Customer Service Officer

NIB International Bank
Addis Ababa, Ethiopia
09.2022 - 08.2024
  • Resolved complex customer issues and inquiries with efficiency and professionalism.
  • Served as branch-level Credit Committee member, ensuring quality loan decisions.
  • Coordinated branch team for effective resource and deposit mobilization.
  • Maintained accurate reports on branch profitability, budgets, and performance.

Customer Service Officer

NIB International Bank
Addis Ababa, Ethiopia
11.2018 - 09.2022
  • Delivered frontline customer service, supporting banking and financial operations.
  • Motivated and coached staff to meet service excellence standards.
  • Created and optimized employee schedules for operational efficiency.
  • Assisted in banking operations, maintaining updated knowledge of financial services.

Education

MBA - Business Administration

Maryland International College

MA - Public Financial Management

Ethiopian Civil Service University

BA - Management

Hawassa University

Hobbies and Interests

  • Bible Studies
  • Personal Development

Skills

Strategic Business Management

Trade Finance (Import & Export)

Credit Analysis & Risk Management

SACCO & Cooperative Development

Business Development & Negotiation

Project & Operations Management

Leadership & Team Management

Financial Reporting & Planning

Import & Export Documentation

Stakeholder Coordination

References

  • Mr. Kibrom, Lecturer at Hawassa University, +251910891935
  • Mrs. Haimanot Tilahun, Branch Manager at NIB International Bank, +251911136147

Languages

English
Proficient
C2
Amharic
Proficient
C2
Guragigna
Beginner
A1

Timeline

General Manager

Ghion Saving and Credit Association Ltd
01.2025 - Current

Senior Customer Service Officer

NIB International Bank
09.2022 - 08.2024

Customer Service Officer

NIB International Bank
11.2018 - 09.2022

MBA - Business Administration

Maryland International College

MA - Public Financial Management

Ethiopian Civil Service University

BA - Management

Hawassa University
Temesgen Bekele