Tazebe Reda Gebru
Manager – Corporate Business
Addis Ababa
Summary
With over 12 years of experience, a dedicated and results-oriented professional. High energy and organizational skills, combined with excellent communication and interpersonal abilities, consistently yield positive outcomes. Known for proactive problem-solving capabilities and adaptability to new environments and processes. Eager to leverage skills and experience in a challenging role within a dynamic and innovative organization.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Manager- Business Corporates Division
Zemen Bank S.C
02.2024 - Current
- Led and mentored Customer Relations Managers to enhance portfolio management and client service.
- Developed and executed relationship management strategies to drive growth and retention of high-value corporate clients.
- Acted as the primary escalation point, ensuring swift resolution of client concerns.
- Identified and capitalized on business development opportunities within existing corporate accounts.
- Collaborated with credit, risk, and compliance teams to ensure regulatory compliance and seamless service delivery.
- Assessed and mitigated risks in corporate client portfolios, maintaining adherence to banking regulations.
- Ensure compliance with regulatory requirements and policies
- Designed and implemented client engagement initiatives to strengthen satisfaction and long-term loyalty.
Manager - Lead Customer Relations
Zemen Bank S.C
11.2022 - 02.2024
- Developed and maintained strong relationships with corporate clients, managing a portfolio of high-value accounts.
- Identified cross-selling and upselling opportunities to drive revenue growth.
- Assessed client creditworthiness, lending risks, and structured syndicate financing solutions.
- Conducted financial analysis to provide tailored business solutions.
- Acted as the primary escalation point for client issues, ensuring prompt resolution.
- Collaborated with internal teams to ensure seamless service delivery and compliance with regulations.
- Provided industry insights and strategic advice to clients.
- Prepared and presented performance reports to senior management.
Manager- Relationship Manager II
Zemen Bank S.C.
08.2021 - 10.2022
- Led revenue and volume growth through new client acquisition and portfolio expansion.
- Managed corporate credit facilities, including complex syndicate financing.
- Supervised relationship management teams to ensure client satisfaction and compliance.
- Oversaw end-to-end credit processing, from documentation to final settlement.
- Conducted financial assessments and prepared prescreening reports for credit approvals.
Manager - Customer Relations-I
Zemen Bank S.C
01.2019 - 10.2022
- Built and maintained strong client relationships, identifying opportunities for growth and new business.
- Assessed financial status, creditworthiness, and property assets to evaluate loan eligibility.
- Advised clients on loan products and credit options, ensuring informed decision-making.
Customer Service Officer-III
Zemen Bank S.C.
07.2017 - 12.2018
- Assisted customers with inquiries, issue resolution, and follow-ups to ensure satisfaction.
- Supported senior officers in addressing customer needs and enhancing service delivery.
- Handled administrative tasks, including scheduling meetings and managing customer documentation.
- Conducted follow-ups on loans, collections, and insurance matters.
- Participated in training sessions to enhance customer service skills and product knowledge.
Business Development Officer
Zemen Bank S.C
10.2014 - 07.2017
- Strengthened the bank’s brand visibility through strategic marketing and outreach.
- Promoted banking products and services to attract new customers and retain existing ones.
- Conducted brand review surveys and recommended improvements for market positioning.
- Identified opportunities for new product features and enhancements based on customer needs.
- Generated business through local sales promotions, networking, and relationship building.
- Developed and maintained strong referral partnerships to drive customer acquisition.
- Met sales targets across various product lines and customer segments.
- Ensured high-quality sales performance and customer satisfaction.
- Analyzed competitor strategies and implemented effective countermeasures.
- Prepared and maintained regular sales reports for performance tracking.
Teller
Zemen Bank S.C
11.2012 - 09.2014
- Processed daily cash transactions, including deposits, withdrawals, and payments.
- Posted transactions accurately in the core banking system (Oracle Flexcube).
- Verified customer identification and signatures for transaction security.
- Maintained and balanced cash drawers, reconciling discrepancies efficiently.
- Prepared cash and coin packages for secure storage in the branch vault.
- Handled currency transactions and confidential information with professionalism.
- Provided doorstep banking services to enhance customer convenience.
- Streamlined teller balancing by automating processes using Excel.
Education
MSc in Project Planning & Management
Debre Markos University & YOM Institute of Economic Development
Addis Ababa, Ethiopia 05.2016 - 11.2020
BA Degree in Management -
Mekelle University
09.2009 - 07.2012
Skills
- Communication
- Leadership
- Team Work
- Computer skills
- Customer Relationship Management
- Time management
- Business development
- Relationship building
- Documentation and reporting
- Portfolio Management
- Sales & Negotiation
- Problem-solving
- Adaptability and flexibility
- MS office proficient
Certification
Certificate- Basics of Interest-Free Banking by Maxbridge Education & Development S.C
Accomplishments
Facilitated Syndicate Financing
Engaged in complex and major financing projects large in amount including syndicate financing along with foreign Banks
Silver Award winner
Award for outstanding Performance as Lead RM exceeding set KPIs for the fiscal year of 2022/23
Member of ESG Task force
Green financing core team member of the Environment, Social, Governance task force.
Socialnetworks
www.linkedin.com/in/tazebegebru-935022a9
References
- Dereje Meheretu
CFO - Toppan Gravity Ethiopia, Former Associate V/P - Zemen Bank S.C.
Email- dereje.miheretu@toppangravity.com
Mob-+251-911-230-710/+251-911-415-468
- Messai Tadesse
Associate Director - Deloitte
Email- messai.tad@gmail.com
Mob -+251 91 1529749
- Beamlaku Getachew
Manager -Strategic Partnership & Investment Advisory-Zemen Bank S.C
Email - Beamlaku.Getachew@zemenbank.com
Mob- +251 911833904
Timeline
Certificate- Basics of Interest-Free Banking by Maxbridge Education & Development S.C
02-2025
Certificate-Leadership Development Program by By Capital Financial Excellence Center S.C.(CaFEC)
06-2024
Manager- Business Corporates Division
Zemen Bank S.C
02.2024 - Current
Manager - Lead Customer Relations
Zemen Bank S.C
11.2022 - 02.2024
Manager- Relationship Manager II
Zemen Bank S.C.
08.2021 - 10.2022
Certificate- Transformational Leadership Training by The Ethiopian Management Institute (EMI)
03-2021
Manager - Customer Relations-I
Zemen Bank S.C
01.2019 - 10.2022
Certificate-Personal & Leadership Development Program by Center for African Leadership Development (CALD)
10-2017
Certificate- Management Development Program (MDP) by Zemen Bank S.C. Six-month intensive (MDP) Course includes: Technical courses (Risk-Management, Customer Relationship Management, and Legal Issues in Banking, PMS/BSC Approaches, Corporate Governance, HR Policy and Procedure), Leadership Course and various structured on-the-job (in-house) trainings
10-2017
Customer Service Officer-III
Zemen Bank S.C.
07.2017 - 12.2018
MSc in Project Planning & Management
Debre Markos University & YOM Institute of Economic Development
05.2016 - 11.2020
Business Development Officer
Zemen Bank S.C
10.2014 - 07.2017
Teller
Zemen Bank S.C
11.2012 - 09.2014
BA Degree in Management -
Mekelle University
09.2009 - 07.2012
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