Sophia Berkele
Business Administrator
Addis Ababa,Ethiopia
Summary
A professional result-oriented business administrator specialized in healthcare administration with 7+ years experience. Six years of which were dedicated to setting up successful business operations in retail and service industries from the ground up.
Well-demonstrated problem solving ability: improved customer satisfaction by applying spread sheet knowledge to reduce wait times; increased company's cash flow through a thorough review of process flow and minimizing accounts receivables; received promotion to establish & design the procurement department of the company.
Possess proven business process designing skills: designed the purchasing workflow of the Nordic Medical Center in a way that enabled data- based decision makings; have better control over its budget and keeps abreast of market trend through strong supplier relationship.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Procurement Manager
Nordic Medical Center
Addis, Ethiopia, Ethiopia
02.2017 - 06.2020
- Promoted to procurement head in two years owing to excellence in identifying areas that needed improvement and employing problem solving skills
- Established the company's procurement department from the ground up .
- Improved internal compliance by streamlining the purchasing workflow
- Enforced budget limits through requisition approval
- Established healthy and strong suppler relationship to cope with the market instability
- Reported cost -savings through market research and best price negotiation
- Extracted and analysed data for report generation from sage ERP, ACCPAC to determine consumption trend & plan budget.
Customer Services Manager
Nordic Medical Center
Addiis Ababa, Ethiopia
02.2015 - 02.2017
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Improved customer services operations reducing wait times and increasing customer satisfaction.
- Prepared customer services manual
- Interviewed, recruited, and trained new customer services representatives (CSRs)
- Saved hiring cost through succession planning
- Increased cash flow by minimizing accounts receivables and increasing collection of receivables up to 80%.
Behavioral Health Paraprofessional
Emmarie behavioral homecare
Phoenix, AZ
06.2013 - 07.2014
- Maintained supportive therapeutic environment for residents with serious mental illness and substance abuse problems with 40% success rate of recovery
- Assisted residents in self-administration of medications and keeping personal hygiene Prepared patients’ behavioral progress reports to senior management and respective healthcare professionals.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed all paperwork, recognizing any discrepancies and addressing them promptly.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Lecturer
Universal University College
Addis Ababa, Ethiopia
09.2011 - 12.2011
- Lectured students in Level-III and degree programs on different pharmaceutical courses such as: Pharmacognosy, Pharmaceutics
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
- Guided students through professional practice program with 100% pass rate
- Wrote and planned curriculum for wide range of pharmacy course
- Ensured that each class meets general requirements of the subject at hand
- Grade record and track all students progress throughout the semester
- Provide syllabus containing information for all course requirements and due dates
Pharmacist
Kebron Pharmacy
Addis Ababa, Ethiopia
04.2011 - 12.2011
- Selected and acquired eye-catching spot for pharmacy
- Assisted in ensuring it runs in compliance with all EFMHACA policies, guidelines and procedures.
- Interpreted over 50 prescription orders per day, dispensed medications and counseled patients on drugs.
- Checked medication bottles for proper labeling before allocating to patients.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Maintained effective level of medicines and supplies to meet expected demand.
- Recorded and analysed inventory using peach-tree soft ware
- Saved company costs by identifying and minimizing dead stock
Warehouse manager
ABIEX Drugs & Medical Supplies Import & Wholesale
Addis Ababa, Ethiopia
11.2010 - 04.2011
- Keeping record of sales and restocking accordingly.
- Manage and train store staff.
- Plan promotional campaigns for new products or specials which increased sales by 10%
- Ensure that store is kept clean and organized according to EFMHACA guidelines
- Conducted cycle counts of inventory
- Prepared goods receiving vouchers and store issue vouchers and periodic inventory reports.
Education
MBA - Business Administration
01.2012 - 10.2013
- Member of Sigma Beta Delta international honor society for business, management and administration.
- Specialized in Healthcare Administration
Bachelor of Science - Pharmacy
09.2006 - 01.2010
- Graduated with honor- Gold Medal
Skills
Critical thinking & data analysis understanding
Process Development & work flow planning
Procurement expertise & Contract Negotiation
Customer Services & Team work
Excellent verbal/written communication
Annual budget development
Staff management & Leading software development teams
HMIS & Accounting software- ACCPAC, Peach tree
Languages: Advanced in Amharic & English languages
Intermediate in French language
Strategic Planning
Presentation Design
Credit And Collections
Documentation And Control
Policy And Procedure Modification
Accomplishments
- Graduated with honors earning Gold medal for the Bachelor's degree and Sigma, beta, delta international honor society membership for the Masters degree
- Proven business process designing skills: designed the purchasing workflow of the Nordic Medical Center in a way that enabled data- based decision makings; have better control over its budget and keeps abreast of market trend through strong supplier relationship
- Improved customers satisfaction through applied spreadsheet knowledge
- Increased cash flow by minimizing accounts receivables and increasing collection of outstanding balances.
- Received promotion to establish and design the company's procurement department
- Successfully designed the customer services module of an HMIS by leading software developer team.
Timeline
Procurement Manager - Nordic Medical Center
02.2017 - 06.2020
Customer Services Manager - Nordic Medical Center
02.2015 - 02.2017
Behavioral Health Paraprofessional - Emmarie behavioral homecare
06.2013 - 07.2014
Argosy University - MBA, Business Administration
01.2012 - 10.2013
Lecturer - Universal University College
09.2011 - 12.2011
Pharmacist - Kebron Pharmacy
04.2011 - 12.2011
Warehouse manager - ABIEX Drugs & Medical Supplies Import & Wholesale
11.2010 - 04.2011
Universal University College - Bachelor of Science, Pharmacy
09.2006 - 01.2010