Sophia Berkele
Business Administrator
Addis Ababa,Ethiopia
Summary
A professional result-oriented business administrator specialized in healthcare administration with 7+ years experience. Six years of which were dedicated to setting up successful business operations in retail and service industries from the ground up.
Well-demonstrated problem solving ability: improved customer satisfaction by applying spread sheet knowledge to reduce wait times; increased company's cash flow through a thorough review of process flow and minimizing accounts receivables; received promotion to establish & design the procurement department of the company.
Possess proven business process designing skills: designed the purchasing workflow of the Nordic Medical Center in a way that enabled data- based decision makings; have better control over its budget and keeps abreast of market trend through strong supplier relationship.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Procurement Manager
Nordic Medical Center
Addis, Ethiopia, Ethiopia
02.2017 - 06.2020
- Promoted to procurement head in two years owing to excellence in identifying areas that needed improvement and employing problem solving skills
- Established the company's procurement department from the ground up .
- Improved internal compliance by streamlining the purchasing workflow
- Enforced budget limits through requisition approval
- Established healthy and strong suppler relationship to cope with the market instability
- Reported cost -savings through market research and best price negotiation
- Extracted and analysed data for report generation from sage ERP, ACCPAC to determine consumption trend & plan budget.
Customer Services Manager
Nordic Medical Center
Addiis Ababa, Ethiopia
02.2015 - 02.2017
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Improved customer services operations reducing wait times and increasing customer satisfaction.
- Prepared customer services manual
- Interviewed, recruited, and trained new customer services representatives (CSRs)
- Saved hiring cost through succession planning
- Increased cash flow by minimizing accounts receivables and increasing collection of receivables up to 80%.
Behavioral Health Paraprofessional
Emmarie behavioral homecare
Phoenix, AZ
06.2013 - 07.2014
- Maintained supportive therapeutic environment for residents with serious mental illness and substance abuse problems with 40% success rate of recovery
- Assisted residents in self-administration of medications and keeping personal hygiene Prepared patients’ behavioral progress reports to senior management and respective healthcare professionals.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed all paperwork, recognizing any discrepancies and addressing them promptly.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
Lecturer
Universal University College
Addis Ababa, Ethiopia
09.2011 - 12.2011
- Lectured students in Level-III and degree programs on different pharmaceutical courses such as: Pharmacognosy, Pharmaceutics
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
- Guided students through professional practice program with 100% pass rate
- Wrote and planned curriculum for wide range of pharmacy course
- Ensured that each class meets general requirements of the subject at hand
- Grade record and track all students progress throughout the semester
- Provide syllabus containing information for all course requirements and due dates
Pharmacist
Kebron Pharmacy
Addis Ababa, Ethiopia
04.2011 - 12.2011
- Selected and acquired eye-catching spot for pharmacy
- Assisted in ensuring it runs in compliance with all EFMHACA policies, guidelines and procedures.
- Interpreted over 50 prescription orders per day, dispensed medications and counseled patients on drugs.
- Checked medication bottles for proper labeling before allocating to patients.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
- Maintained effective level of medicines and supplies to meet expected demand.
- Recorded and analysed inventory using peach-tree soft ware
- Saved company costs by identifying and minimizing dead stock
Warehouse manager
ABIEX Drugs & Medical Supplies Import & Wholesale
Addis Ababa, Ethiopia
11.2010 - 04.2011
- Keeping record of sales and restocking accordingly.
- Manage and train store staff.
- Plan promotional campaigns for new products or specials which increased sales by 10%
- Ensure that store is kept clean and organized according to EFMHACA guidelines
- Conducted cycle counts of inventory
- Prepared goods receiving vouchers and store issue vouchers and periodic inventory reports.
Education
MBA - Business Administration
01.2012 - 10.2013
- Member of Sigma Beta Delta international honor society for business, management and administration.
- Specialized in Healthcare Administration
Bachelor of Science - Pharmacy
09.2006 - 01.2010
- Graduated with honor- Gold Medal
Skills
Critical thinking & data analysis understanding
undefinedAccomplishments
- Graduated with honors earning Gold medal for the Bachelor's degree and Sigma, beta, delta international honor society membership for the Masters degree
- Proven business process designing skills: designed the purchasing workflow of the Nordic Medical Center in a way that enabled data- based decision makings; have better control over its budget and keeps abreast of market trend through strong supplier relationship
- Improved customers satisfaction through applied spreadsheet knowledge
- Increased cash flow by minimizing accounts receivables and increasing collection of outstanding balances.
- Received promotion to establish and design the company's procurement department
- Successfully designed the customer services module of an HMIS by leading software developer team.
Timeline
Procurement Manager - Nordic Medical Center
02.2017 - 06.2020
Customer Services Manager - Nordic Medical Center
02.2015 - 02.2017
Behavioral Health Paraprofessional - Emmarie behavioral homecare
06.2013 - 07.2014
Argosy University - MBA, Business Administration
01.2012 - 10.2013
Lecturer - Universal University College
09.2011 - 12.2011
Pharmacist - Kebron Pharmacy
04.2011 - 12.2011
Warehouse manager - ABIEX Drugs & Medical Supplies Import & Wholesale
11.2010 - 04.2011
Universal University College - Bachelor of Science, Pharmacy
09.2006 - 01.2010
Similar Profiles
Lemi SimaLemi Sima
Senior RN at Nordic Medical CenterSenior RN at Nordic Medical Center
WAKUMA GELETAWAKUMA GELETA
Registered Nurse at Nordic Medical CentreRegistered Nurse at Nordic Medical Centre
Dejan ZujalovicDejan Zujalovic
Outbound & Inbound Sales at NORDIC OPERATION CENTEROutbound & Inbound Sales at NORDIC OPERATION CENTER