Siyum Fetahi Mekonnen
Addis Ababa
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
customer service officer -III
10.2022 - Current
Customer Service Officer –II
07.2021 - 09.2022
Acting Branch Manger-I
08.2020 - 06.2021
customer service -II
08.2019 - 08.2020
customer service- I
Bunna Bank S.C
10.2017 - 08.2019
customer service -I
07.2017 - 10.2017
Teller I
Zemen Bank S.c
01.2024 - 06.2017
Client Relation Officer II
Abay Bank S.c
04.2016 - 01.2017
Education
MBA - Business Administration
Queen's College
AA, LIDETA W0707.2023
Skills
- Call Documentation
- Service Recommendations
- Account Management
- Issue Research
Educationandworkexperience
Higher education, Maddawalabu University, BA degree in management, 2005-2007, 2013-2015, Preparatory, Demebacha Preparatory, 2003-2004, High school, Demebacha High School, 2001-2002, Primary school, Arbegnoch Primary School, 1993-2000, Abay Bank S.c, Client Relation Officer II, 04/21/2016, 01/31/2017, 9 months, Zemen Bank S.c, Teller I, 01/23/2017, 06/30/2017, 8 months and 3 weeks, Bunna Bank S.C, Customer Service - I, 07/01/2017, 10/14/2017, 3 months and 14 days, Bunna Bank S.C, Customer Service - I, 10/20/2017, 08/13/2019, 1 year, 9 months and 24 days, Bunna Bank S.C, Customer Service - II, 08/14/2019, 08/28/2020, 1 year and 14 days, Bunna Bank S.C, Acting Branch Manager - I, 08/29/2020, 06/30/2021, 10 months and 2 days, Bunna Bank S.C, Customer Service Officer - II, 07/01/2021, 09/30/2022, 1 year, 2 months and 29 days, Bunna Bank S.C, Customer Service Officer - III, 10/01/2022, Present, 1 year and 20 days
Currentaddress
Addis Ababa
Personal Information
- Place of Birth: W/Gojjam zone
- Date of Birth: 09/03/1986
- Gender: Male
- Nationality: Ethiopian
- Marital Status: Married
References
- Ato Worku Fenta, 0911-15-34-35, Bunna Bank S.C, District Director
- Ato Temesgen Birhan, 0911-46-17-04, Bunna Bank S.C, Branch Manager
- Ato Fikadu Ayana, 0973-07-12-03, Bunna Bank S.C, Branch Manager
Certification
- Sales Essentials Certificate
Languages
AMHARIC
Native language
English
Proficient
C2
Timeline
Teller I
Zemen Bank S.c
01.2024 - 06.2017
customer service officer -III
10.2022 - Current
Customer Service Officer –II
07.2021 - 09.2022
Acting Branch Manger-I
08.2020 - 06.2021
customer service -II
08.2019 - 08.2020
customer service- I
Bunna Bank S.C
10.2017 - 08.2019
customer service -I
07.2017 - 10.2017
Client Relation Officer II
Abay Bank S.c
04.2016 - 01.2017
MBA - Business Administration
Queen's College
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