SIFEN BEKELE NEGASSIE
Addis Ababa
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
5
5
years of professional experience
Work History
Salesperson & Model
ASPIRE Fashion
01.2021 - 11.2023
- Drove sales through effective product demonstrations and customer engagement.
- Developed strong relationships with clients to enhance customer loyalty and retention.
Manager
Lela Shopping Center
01.2022 - 02.2023
- Oversaw daily operations, ensuring efficient workflow and optimal customer service.
- Developed training programs for staff, fostering skill enhancement and performance improvement.
Flight Attendant
Ethiopian Airlines
07.2023 - Current
- Ensured passenger safety through adherence to emergency procedures and protocols.
- Delivered exceptional customer service by addressing passenger needs and inquiries promptly.
- Collaborated with team members to maintain cabin cleanliness and organization during flights.
- Conducted pre-flight checks on safety equipment, ensuring compliance with aviation regulations.
- Assisted in managing in-flight services, enhancing overall passenger experience and satisfaction.
- Trained new staff on operational procedures and customer service standards effectively.
- Resolved passenger issues diplomatically, maintaining professionalism under pressure.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Bachelor of Arts - Marketing Management
Unity University
Addis Ababa01.2023
Skills
- Decision making
- Customer service
- Adaptability
- Leadership skills
- Interpersonal skills
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Time management
- Safety procedures
- Emergency procedures
- Cultural awareness
Accomplishments
- Maximized sales team performance at Aspire fashion.
- Reached sales objectives using social media platforms.
- Job analysis and career design of Lela shopping.
- Crafting management and employee manual of Lela shopping.
- Consistently met sales goals.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
LANGUAGE
English
Full Professional
Amharic (Native)
Native or Bilingual
References
- Tsegashaa1717@gmail.com, 0910589096, ASPIRE Family Trading, Addis Ababa
- Yodit5025@gmail.com, 0911370362, Lela shopping center, Addis Ababa
Timeline
Flight Attendant
Ethiopian Airlines
07.2023 - Current
Manager
Lela Shopping Center
01.2022 - 02.2023
Salesperson & Model
ASPIRE Fashion
01.2021 - 11.2023
Bachelor of Arts - Marketing Management
Unity University