Shumi Adem Ali

• Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
• Continuously monitored supplier performance and implemented corrective action plans when necessary, ensuring adherence to established quality standards and delivery schedules.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
• Trained pharmacy interns and newly hired pharmacy technicians.
• Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
• Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Collaborated with pharmacists to provide exceptional customer service, addressing patient concerns and questions professionally.
• Conducted regular audits of medication storage areas, identifying opportunities for improvement in organization or cleanliness standards.
• Developed customized medication packaging solutions for patients requiring specific dosing schedules or instructions, enhancing adherence rates among diverse clientele groups.
• Assisted in training new employees, sharing expertise and fostering a supportive team environment.
• Achieved a high level of customer trust through empathetic listening and clear communication skills during each interaction.

GPA :3.33

Thesis Grade : Good

GPA: 2.91

GPA: 3.35

GPA: 3.53