Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shewit Alemayehu

Adis Abeba ,Ethiopia

Summary

Dynamic sales professional with extensive experience at Bank of Abyssinia, excelling in customer engagement and relationship building. Proven track record of exceeding sales targets through effective negotiation and strategic planning. Adept at enhancing customer satisfaction and loyalty while implementing innovative sales strategies to drive revenue growth.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Salesperson

Bank Of Abyssinia
2024 - Current
  • Engaged customers to identify needs and recommend appropriate products
  • Developed product knowledge to effectively address customer inquiries
  • Managed inventory levels to ensure product availability and organization
  • Processed transactions accurately and efficiently using point-of-sale systems
  • Collaborated with team members to enhance sales strategies and improve customer experience
  • Maintained cleanliness and organization of sales floor for optimal presentation
  • Assisted in training new employees on sales techniques and product information
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Negotiated contracts skillfully, securing favorable terms for both company and client.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Implemented effective sales strategies to maximize revenue generation.
  • Exceeded monthly targets by diligently following up on leads and closing deals promptly.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Banker

Bank Of Abyssinia
06.2023 - Current
  • Assisted clients with account inquiries and transactions, ensuring prompt service delivery.
  • Processed loan applications, verifying documentation for compliance and accuracy.
  • Educated customers on banking products and services, enhancing overall client satisfaction.
  • Collaborated with team members to streamline branch operations and improve workflow efficiency.
  • Supported branch management in daily operational tasks, contributing to overall team success.
  • Participated in training sessions to enhance product knowledge and service skills for improved performance.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Generated monthly reports on customer activity and customer feedback.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.
  • Improved team productivity with implementation of new software for tracking customer interactions and transactions.
  • Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.

Bank Officer

Bank Of Abyssinia
06.2023 - Current

Bank Teller

Bank Of Abyssinia
06.2023 - Current
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Assisted customers with inquiries regarding account balances, services, and transactions to enhance satisfaction.
  • Maintained cash drawer integrity by reconciling daily transactions and addressing discrepancies promptly.
  • Educated clients on various banking products and services, promoting informed financial decisions.
  • Collaborated with team members to streamline operational processes, improving service delivery times.
  • Trained new staff on bank policies and procedures, fostering a knowledgeable team environment.
  • Supported branch initiatives by participating in community outreach programs to strengthen customer relationships.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
  • Collaborated with team members to ensure smooth operations and high-quality service.

Banking Customer Service Representative

Bank of Abyssinia
06.2023 - Current
  • Assisted customers with account inquiries and transactions to enhance service experience.
  • Learned bank products and services to provide accurate information and support to clients.
  • Handled routine customer complaints, ensuring timely resolution and satisfaction.
  • Collaborated with team members to streamline processes for improved efficiency in service delivery.
  • Maintained up-to-date knowledge of banking regulations to ensure compliance during interactions.
  • Utilized customer relationship management software to track interactions and follow-ups effectively.
  • Supported marketing initiatives by promoting new products during customer interactions.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.

Construction Engineer

Yodahe Construction PLC
2021 - 05.2023
  • Managed project timelines and ensured adherence to safety regulations on construction sites.
  • Coordinated with subcontractors and suppliers to streamline workflow and enhance communication efficiency.
  • Developed site-specific plans that improved resource allocation and minimized material waste.
  • Conducted regular site inspections to assess compliance with engineering standards and quality controls.
  • Implemented process improvements that increased operational efficiency and reduced project turnaround times.
  • Analyzed engineering data to inform decision-making and drive continuous improvement initiatives across projects.
  • Collaborated with architects, contractors, and clients for successful project execution.
  • Determined costs of labor and materials for each project.
  • Evaluated subcontractor performance regularly, providing constructive feedback for improved collaboration moving forward.
  • Mentored junior engineers, providing guidance in technical skills and professional development.
  • Coordinated cross-functional teams within large-scale projects for seamless workflow integration.
  • Identified and resolved potential structural issues.
  • Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
  • Performed construction observation and took soil samples.

Education

Bachelor Of Civil Engineering - Construction Management

Dire Dawa University
Dire Dawa
11.2021

Bachelor Of Business Administration And Management - Business Management

Rift Valley University
Dire Dawa
06.2021

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Networking
  • Sales process
  • Active listening
  • Negotiation
  • Sales management
  • Sales presentations
  • Product description
  • Social selling
  • Up-selling
  • Relationship selling
  • Cross-selling products and services
  • Cold calling
  • Closing techniques
  • Needs analysis
  • Prospecting skills
  • Prospecting clients
  • Referral marketing
  • Reference selling
  • Brand storytelling
  • Competitive analysis
  • Sales analytics
  • Customer loyalty programs
  • Door-to-door sales
  • Deal negotiation
  • Product launch coordination
  • Sales demonstration
  • Follow-up communications
  • Customer relations
  • Client service
  • Product and service knowledge
  • Interpersonal communication skills
  • Product and service sales
  • Sales expertise
  • Customer needs assessment
  • Time management
  • Sales development
  • Complex Problem-solving
  • Customer retention
  • Strategic planning
  • Performance improvement
  • Network development
  • Product promotions
  • Negotiation tactics
  • Contract negotiations
  • Strategy development
  • Personnel training
  • Customer success management
  • Client account management
  • Account development
  • Customer experience enhancement
  • Client engagement
  • Social media marketing

Certification

I have obtained two certifications from Bank of Abyssinia: one in digital banking, deposit mobilization, and customer service.

Timeline

Banker

Bank Of Abyssinia
06.2023 - Current

Bank Officer

Bank Of Abyssinia
06.2023 - Current

Bank Teller

Bank Of Abyssinia
06.2023 - Current

Banking Customer Service Representative

Bank of Abyssinia
06.2023 - Current

Salesperson

Bank Of Abyssinia
2024 - Current

Construction Engineer

Yodahe Construction PLC
2021 - 05.2023

Bachelor Of Civil Engineering - Construction Management

Dire Dawa University

Bachelor Of Business Administration And Management - Business Management

Rift Valley University

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Shewit Alemayehu