Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Timeline
SELHADIN DANIEL TEFERA

SELHADIN DANIEL TEFERA

Addis Ababa,AA

Summary

Experienced with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Senior Airport Services Agent

Ethiopian Airlines
09.2018 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

Airport Ramp Agent

Ethiopian Airlines
05.2016 - 09.2018
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Examined cargo and freight shipments to check goods' condition.
  • Communicated with management and customers by tracking, auditing and troubleshooting operational issues.

Education

Bachelor of Arts - Accounting And Finance

Dire Dawa University, Dire Dawa, Ethiopia
07-2017

Airport Agent - Aviation

Ethiopian Aviation Academy, Addis Ababa, Ethiopia
05-2016


  • Completed Coursework: Ramp Handling
  • Completed Coursework: Perishable Cargo Regulation
  • Completed Coursework: Dangerous Goods Regulations - CAT 6]
  • Completed Coursework: Dangerous Goods Training for Personnel Responsible for Passenger
    Handling
  • Completed Coursework: Live Animal Regulations
  • Completed Coursework: Advanced Skills in Journey Pricing and Ticketing With SABRE
  • Completed Coursework: DOT Non-Discrimination Rules on the Basis of Disability
  • Completed Coursework: Occupational Health, Safety, SMS and Human Factors
  • Completed Coursework: Root Cause And Corrective Action course
  • Completed Coursework: General Data Protection Regulation(GDPR) Awareness

Skills

  • Efficient baggage handling
  • Efficient load planning
  • Aviation security compliance
  • Efficient boarding oversight
  • Detailed check-in procedures
  • Travel reservation administration
  • Airline regulations
  • Aviation operations management
  • Attention to detail in documentation
  • Excellent interpersonal skills

Languages

English

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Interests

Team working

Collaboration

Learning new things

Timeline

Senior Airport Services Agent - Ethiopian Airlines
09.2018 - Current
Airport Ramp Agent - Ethiopian Airlines
05.2016 - 09.2018
Dire Dawa University - Bachelor of Arts, Accounting And Finance
Ethiopian Aviation Academy - Airport Agent, Aviation

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SELHADIN DANIEL TEFERA