Seidahmed Muhammedbeyan
Adama,OR
Summary
Dynamic Senior Customer Service Manager with a proven track record at Sky Hotel, excelling in team leadership and effective communication. Spearheaded customer feedback initiatives that significantly enhanced service quality. Expert in conflict resolution and complaint handling, fostering a customer-centric environment that drives satisfaction and loyalty.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Senior Customer Service Manager
Sky hotel and hilwa restorant
Adama, OR
09.2023 - Current
- Managed daily operations of customer service team at Sky hotel and hilwa restaurant.
- Trained staff on effective communication and conflict resolution strategies.
- Developed and implemented customer feedback processes to enhance service quality.
Customer Service Manager
Sky hotel
Adama, OR
09.2023 - Current
- daily customer service operations and team schedules.
- Trained staff on effectiveManaged communication and problem-solving techniques.
- Developed and implemented customer feedback surveys for service improvement.
Education
Nafyad Hight School And Graduated From Unity University
Adama, ORSkills
- Customer service
- Team leadership
- Effective communication
- Conflict resolution
- Complaint handling
- Call center management
- Negotiation
- Order confirmation
- Customer service documentation
Languages
Afan oromo
First Language
Arabic
Advanced (C1)
C1
Certification
- BA degree certeficate in marketing mngt
Affiliations
- I grow up in a religious decipplened family.
- At a community level,i working and leading my community through out my life from my young age till now
- I am a man who is confident in all my work and have an ability to make understanding in team work and Adminiter
- I have grow up in a business Area and graduated in the same field so that I have long years experience in running business
Timeline
Senior Customer Service Manager
Sky hotel and hilwa restorant
09.2023 - Current
Customer Service Manager
Sky hotel
09.2023 - Current
Nafyad Hight School And Graduated From Unity University
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