Hi, I’m
Samuel Wagari
Adama
Overview
14
years of professional experience
7
years of post-secondary education
Work History
Awash Bank
Customer Service and Operation Manager
05.2024 - 08.2025
Job overview
- Led team in optimizing banking operations, enhancing workflow efficiency and customer service delivery.
- Developed and implemented strategic initiatives to improve financial product offerings and client engagement.
- Coordinated cross-departmental projects to streamline processes and reduce operational bottlenecks.
- Mentored junior staff, fostering professional growth and improving team performance through targeted training programs.
Awash Bank
Customer Service Manager
12.2021 - 08.2025
Job overview
- Led customer service team to enhance client satisfaction through effective communication and support strategies.
- Developed training programs for staff, improving onboarding processes and service consistency.
- Implemented feedback mechanisms, identifying areas for process improvement and enhancing service delivery.
- Analyzed customer inquiries to streamline operations and reduce response times across channels.
Nib International Bank
Senion Customers Service Officer -accounts
10.2018 - 03.2023
Job overview
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed account transactions accurately, ensuring compliance with banking regulations.
- Assisted customers in understanding bank products and services to enhance their financial literacy.
- Collaborated with team members to streamline service processes, improving overall efficiency.
Nib International Bank
Acting Branch Manager
12.2020 - 08.2021
Job overview
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Developed strategic plans to enhance customer service and streamline branch processes.
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Analyzed financial reports to identify trends and inform decision-making for branch growth.
Nib International Bank
Customer Service Manager
03.2020 - 12.2020
Job overview
- Developed and implemented customer service protocols to enhance client satisfaction and retention.
- Trained and mentored team members to improve service delivery and operational efficiency.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Managed daily operations, ensuring timely resolution of customer inquiries and complaints.
Lion International Bank
Senior Customer Service Officer
03.2015 - 10.2018
Job overview
- Resolved complex customer inquiries, ensuring prompt and effective solutions.
- Mentored junior staff, enhancing team performance and customer service skills.
- Streamlined complaint resolution processes, improving customer satisfaction ratings.
- Led training sessions on new banking software, increasing operational efficiency.
Metemamen Micro Finance Institution
Branch Manager
08.2011 - 03.2015
Job overview
- Managed daily operations to ensure efficient branch performance and client satisfaction.
- Developed training programs for staff, enhancing service delivery and operational knowledge.
- Implemented strategic initiatives to increase loan portfolio growth and client acquisition.
- Analyzed financial metrics to identify trends, informing decision-making processes for branch improvements.
Awash Bank
Operations Manager
09.2024 - 04.2025
Awash Bank
Branch Manager
12.2021 - 06.2023
Job overview
- Led branch operations to enhance customer service and satisfaction.
- Developed and implemented strategic plans to drive business growth.
- Managed team performance through coaching and mentorship initiatives.
- Analyzed financial reports to identify trends and inform decision-making.
Awash Bank
Senior Resource Moblizer and Business Development
03.2024 - 05.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Timeline
Operations Manager
Awash Bank
09.2024 - 04.2025
Customer Service and Operation Manager
Awash Bank
05.2024 - 08.2025
Senior Resource Moblizer and Business Development
Awash Bank
03.2024 - 05.2024
Customer Service Manager
Awash Bank
12.2021 - 08.2025
Branch Manager
Awash Bank
12.2021 - 06.2023
Acting Branch Manager
Nib International Bank
12.2020 - 08.2021
Customer Service Manager
Nib International Bank
03.2020 - 12.2020
Senion Customers Service Officer -accounts
Nib International Bank
10.2018 - 03.2023
Senior Customer Service Officer
Lion International Bank
03.2015 - 10.2018
Dilla University
from Accounting And Finance
Oct.2013 - Jun.2017 (3 education.years_Label & 8 education.months_Label)
Branch Manager
Metemamen Micro Finance Institution
08.2011 - 03.2015
St.marys University
from Management
09.2007 - 12.2010
Education
Dilla University Ethiopia Dilla Town
from Accounting And Finance
Oct.2013 - Jun.2017 (3 education.years_Label & 8 education.months_Label)
St.marys University Ethiopia A.A Town
from Management
09.2007 - 12.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Intermediate (B1)
Work Preference
Work Type
Full TimeAdditional Information
Contact 0915693916
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Availability
See my work availability
Not Available
Available
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