Roza Shita
Addis Ababa,Ethiopia
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer Support and Care
Relief nutrition and wellness centre
Addis Ababa , Addis Ababa
2024.04 - Current
- Executed tasks adhering to documented procedures and processes for all activities.
- Used excellent telephone manner to optimize customer experience, promptly cutting complaints.
- Managed more than 20 online live chat, and in person sessions .
- Followed up customer queries to check provided solutions met expectations.
- Handled live chat queries within strict timeframe targets.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Provided professional and helpful support to new and existing clients.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
Podcast host and poet
Hope for all
- Delivered announcements with appropriate tone of voice.
- Hosted live interviews, creating open space for communication.
- Answered phone calls and scheduled reservations for guests.
- Successfully delivered on tasks within tight deadlines.
Internship
Moha soft drinks
Addis Ababa, Ethiopia
2021.03 - 2021.06
- proficiency in performing various laboratory techniques including sample preparation, analysis, quality control and interpretation of results
- assisted in the carbon dioxide plant for a better safety and regulation
- participated in the water and waste water treatment room to identify the possible area of improvement
Education
Diploma of Higher Education - high school
Kidist Maryam secondary and preparatory school
Ethiopia 2015.02 - 2018.07
Bachelor of Science - Bachelor's degree of Chemical engineering
Haramaya University
Ethiopia 2019.02 - 2023.07
Bachelor of Arts - management
Kidist Maryam University
Ethiopia 2022.02 -
Certificate of Higher Education - Project management
Addis Ababa University school of commerce
Ethiopia 2024.06 -
Skills
- Leadership
- Strategic Planning
- Decision making
- Team building
- Public Relations
- Google Workspace
- Communication skills
Certification
- Certificate of achivement
- Entreprenuership carrier development and presentation skill traning
- Certificate of participation
- Haramaya university charity club
- Certificate of appreciation
- Haramaya university girls union
- Certificate of complition
- Employablity skill and job readiness training from dereja
- Plan international
- United nations
- Ethiopian mathematics olympaids
- Addis ababa bureau of youth and voluntary mobilization
Languages
Amharic
Fluent
English
Advanced
PROJECT
Synthesis of nanocrystal from cellulose based material enset, This project was made on my Bsc thesis, it tries to produce organic nanocrystal for different applications
REFERANCE
Gadissa T. Ginindab -Haramaya Institute of Technology -Haramaya University
Lecturer, Department of Chemical Engineering
gadissatokuma@gmail.com
0912253828
Timeline
Certificate of Higher Education - Project management
Addis Ababa University school of commerce
2024.06 -
Customer Support and Care
Relief nutrition and wellness centre
2024.04 - Current
Bachelor of Arts - management
Kidist Maryam University
2022.02 -
Internship
Moha soft drinks
2021.03 - 2021.06
Bachelor of Science - Bachelor's degree of Chemical engineering
Haramaya University
2019.02 - 2023.07
Diploma of Higher Education - high school
Kidist Maryam secondary and preparatory school
2015.02 - 2018.07
Podcast host and poet
Hope for all