2Years
Rahma Tamam
Office manager
Summary
Dynamic and empathetic Customer Service Representative with a proven track record at Hanted Studio PLC, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, boosting satisfaction and efficiently managing escalated calls. Skilled in CRM and adept at fostering strong customer relationships, significantly contributing to company success.
Overview
2
2
3
3
Languages
Work History
Customer Service Representatives
Hanted Studio PLC
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Business Management - Business Management
CPU Business And Information Technology
Addis Ababa 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Call center experience
Customer relations
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Appointment scheduling
Scheduling
Account updating
Customer relationship management (CRM)
Customer satisfaction measurement
Relationship building
Follow-up skills
Administrative support
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Call center experience
Customer relations
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Appointment scheduling
Scheduling
Account updating
Customer relationship management (CRM)
Customer satisfaction measurement
Relationship building
Follow-up skills
Administrative support
Hobbies Volunteering Public Speaking or Debating reading music
Hobbies
- Volunteering
- Public Speaking or Debating
- reading
- music
Interests
- Business Trends and Market Research
- Personal Development
- Corporate Social Responsibility
Timeline
Customer Service Representatives
Hanted Studio PLC
06.2023 - Current
Bachelor of Business Management - Business Management
CPU Business And Information Technology
04.2001 -