Rahma Tamam

Office manager

Summary

Dynamic and empathetic Customer Service Representative with a proven track record at Hanted Studio PLC, enhancing customer loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, boosting satisfaction and efficiently managing escalated calls. Skilled in CRM and adept at fostering strong customer relationships, significantly contributing to company success.

Overview

2Years

Languages

Work History

Customer Service Representatives

Hanted Studio PLC

06.2023 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Business Management - Business Management

CPU Business And Information Technology

Addis Ababa

04.2001 -

Skills

Customer service

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Skills

Customer service

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Hobbies Volunteering Public Speaking or Debating reading music

Hobbies

Volunteering
Public Speaking or Debating
reading
music

Interests

Business Trends and Market Research
Personal Development
Corporate Social Responsibility

Timeline