Rahma Ahmed
Nasser Travel
Addis Ababa,AA
2
Languages
24
years of professional experience
Travel management professional equipped with comprehensive background in optimizing travel logistics and vendor negotiations. Proven history of implementing cost-saving travel policies and delivering seamless travel experiences. Committed team player known for adaptability and collaborative approach, skilled in travel planning and relationship management.
Work History
Travel Sales Manager
7 Years 4 Months- Sell travel products and tour packages.
- Help clients overcome travel obstacles.
- Deal with Customer queries and complaints.
- Advise customers about travel products and destinations.
- Help clients overcome travel obstacles.
- Fostered positive relationships with clients, airlines, and vendors to support seamless operations.
- Making air ticket, hotel and cruise bookings.
- Participated in travel shows to promote services and network with industry professionals.
- Maintaining positive client, airline and vendor relationships.
- Preparing travel budget reports.
- Handle the budget and accounts.
- Provide sales reports for accounting department.
- Preparing promotional materials.
- Attending travel shows.
- Make air ticket, hotel and cruise bookings.
- Researching travel products and destinations.
Travel Consultant
4 Years- Updated and canceled flights as needed
- Completed daily ticket sales returns and assisted with banking duties
- Planned alternate activities for cancellations and closures
- Communicated benefits and information regarding international travel insurance to clients and obtained the best rates
- Planned alternate activities in case of cancellations, closures, or inclement weather preventing tourists from attending scheduled events
- Researched and stayed informed of new travel destinations, attractions, hotels, and restaurants to enhance the services provided
- Explained benefits and details of international travel insurance to clients while securing competitive rates
- Updated and canceled flights as needed
- Entered all passport information into PNR
- Traveled to assist with seat assignments and luggage during tours
- Guided customers to relevant non-competing services to enhance their travel experience
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discretion
- Directed customers to other non-competing services that might be of interest to them
- Ensured clients received up-to-date flight information to avoid travel disruptions.
- Advised clients on travel arrangements, keeping clients up to date with any changes.
- Developed tailored travel itineraries based on client preferences and budget constraints.
- Coordinated bookings for flights, accommodations, and transportation using industry-leading software.
Administration and Travel Specialist
1 Year 10 Months- Arranging package tours for groups which include hotel booking, flight bookings.
- Plan and conduct itineraries and activities on specialized trips such and mountain expeditions, rafting trips, fishing trips, safaris etc..
- Plan and conduct itineraries and activities on specialized trips such and mountain expeditions, rafting trips, fishing trips, safaris, etc.
- Provide replies to consumer inquiries for general information as well as package travel information.
- Provide replies to consumer inquiries for general information as well as package travel information.
- Following and enforcing the base procurement policies and procedures.
- Managing inventories and maintaining accurate purchase and pricing records.
- Planning special events, holiday events and local outings for the patrons.
- Organized and supervised office activities to ensure smooth operations. all of the administrative activities that facilitate the smooth running of the office.
- Overseeing the recruitment of new staff, sometimes including training and inductions.
- Ensure that the office runs efficiently.
Sales and Station Manager
4 Years 7 Months- Managed reservation and ticketing, prepared marketing proposals through analysis of competitive airline fares, and planned promotions and advertisements to enhance agency visibility.
- Hiring and training new staff, conducting evaluations and audits. I acquired new business on a continuous basis by promoting the agency at various travel trade shows.
- At the airport: Coordinate with airport management authorities on maintaining airport facilities like lounges and airport counter signage, baggage conveyor systems, boarding gate assignments and counter terminal scheduling.
- Coordinate with station planning staff on ensuring correct weight and balance, refueling and freight loading. Coordinate with aircraft maintenance team to ensure all systems are ready for passenger processing to commence.
- Supervise counter passenger and baggage check-ins, boarding control, aircraft servicing and freight loading.
- Overseeing passenger ground service in case of flight disruption.
- Oversaw ground services for passengers during flight disruptions to ensure assistance.
- Support the team to achieve optimal productivity. Handling baggage irregularities (missing bags, damaged bags and pilfered bags).
- Handling arrival and departure mails, couriers and cargos.
Sales and Station agent
4 Years 10 Months- Selling Egypt tour packages and cruises to customers.
- Identified optimal travel connections, offering direct and economical routes for various destinations.
- Find the most effective travel connections and provide direct and the most economical routes for different destinations.
- Work on e- tickets. Check in passengers including correct coupon uplift documents.
- Weighed baggage and collected excess weight charges to ensure compliance with airline regulations.
- Weigh baggage and collect any excess weight charges
- Sold Egypt tour packages and cruises, enhancing customer travel experiences through tailored options.
- Providing visa, health and other important information to the customers.
Education
High School Diploma
Diploma - Personnel Management
Certificate - Marketing Training in Reservation, Far & Ticketing
Certification - Automated Reservation, Fare & Ticketing Course
Certification - Computer Course
Certificate - Virtual Cloud Computing, Cloud Foundation-advance
Certificate - Introduction To Analytics
Certificate - Google Cybersecurity Course
Skills
Travel management
Itinerary planning
Travel compliance management
Travel research
Itinerary development
Hotel accommodations
Client relationship management
Supplier relations
Vendor contract negotiation
Executive travel management planning
Market trend analysis
Customer service
Customer response
Problem-solving
Attention to detail
Time management
Task prioritization
Multitasking
Organizational skills
Team building
Excellent communication
Interpersonal communication
Interpersonal skills
Professionalism
Critical thinking
Client data security
Client data security
Languages
English
Professional Working
Amharic
Native or Bilingual
Timeline
Travel Sales Manager
Nasser Travel
06.2016 - 10.2023Read More
Travel Consultant
Nasser Travel
06.2012 - 06.2016Read More
Administration and Travel Specialist
Camp Lemonnier US Military Camp
10.2009 - 08.2011Read More
Sales and Station Manager
Globe Travel /GSA Kenya Airways and Eritrean Airlines
01.2005 - 08.2009Read More
Sales and Station agent
Egyptair
02.2000 - 12.2004Read More
St. Mary's Secondary Commercial School
High School Diploma
Read More
Addis Ababa Commercial College
Diploma from Personnel Management
Read More
Ethiopian Airlines
Certificate from Marketing Training in Reservation, Far & Ticketing
Read More
Galileo Ethiopia
Certification from Automated Reservation, Fare & Ticketing Course
Read More
DAS Computers
Certification from Computer Course
Read More
Great Learning
Certificate from Virtual Cloud Computing, Cloud Foundation-advance
Read More
Great Learning
Certificate from Introduction To Analytics
Read More
Coursera
Certificate from Google Cybersecurity Course
Read More