Summary
Overview
Work History
Education
Skills
Timeline
Rahel Shimeles

Rahel Shimeles

Addis Ababa

Summary

Dynamic customer service professional with a proven track record at Addis Ababa Ride Hybrid Design, excelling in high-pressure environments. Skilled in problem-solving and call handling, I consistently enhanced customer satisfaction and resolved conflicts effectively. Committed to fostering positive experiences and mentoring team members for success.

Overview

2
2
years of professional experience

Work History

Call Center Operator

Addis Ababa Ride Hybrid Design
03.2024 - Current
  • Recommended products to customers, thoroughly explaining details.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
  • Responded to customer requests for products, services, and company information.

Supervisor in Cafe

Wild Coffee
02.2023 - 02.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

Master of Science - Project Management

Yardstick International College , Addis Ababa
08.2024

Bachelor of Science - Public Health Officer

KEA-MED Medical College , Addis Ababa
09.2022

Skills

  • Customer service
  • Problem-solving skills
  • Goal oriented
  • Resolving issues
  • Customer communications
  • Call handling
  • Customer support

Timeline

Call Center Operator - Addis Ababa Ride Hybrid Design
03.2024 - Current
Supervisor in Cafe - Wild Coffee
02.2023 - 02.2024
Yardstick International College - Master of Science, Project Management
KEA-MED Medical College - Bachelor of Science, Public Health Officer
Rahel Shimeles