Rahel Shimeles
Addis Ababa
Summary
Dynamic customer service professional with a proven track record at Addis Ababa Ride Hybrid Design, excelling in high-pressure environments. Skilled in problem-solving and call handling, I consistently enhanced customer satisfaction and resolved conflicts effectively. Committed to fostering positive experiences and mentoring team members for success.
Overview
2
2
years of professional experience
Work History
Call Center Operator
Addis Ababa Ride Hybrid Design
03.2024 - Current
- Recommended products to customers, thoroughly explaining details.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Responded to customer requests for products, services, and company information.
Supervisor in Cafe
Wild Coffee
02.2023 - 02.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Master of Science - Project Management
08.2024
Bachelor of Science - Public Health Officer
09.2022
Skills
- Customer service
- Problem-solving skills
- Goal oriented
- Resolving issues
- Customer communications
- Call handling
- Customer support
Timeline
Call Center Operator - Addis Ababa Ride Hybrid Design
03.2024 - Current
Supervisor in Cafe - Wild Coffee
02.2023 - 02.2024
Yardstick International College - Master of Science, Project Management
KEA-MED Medical College - Bachelor of Science, Public Health Officer
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