Nohe Mulugeta
Addis Ababa,Ethiopia
Summary
A dedicated professional with a strong foundation in customer service and IT infrastructure understanding, adept at leveraging e-commerce platforms to enhance business operations. Demonstrates exceptional interpersonal effectiveness and ethical conduct, ensuring constructive criticism is utilised for continuous improvement. Committed to achieving time efficiency in all tasks, with a career goal of advancing within the technology sector to drive innovative solutions.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Manager and co-owner of online shopping center
None
addis ababa
10.2023 - Current
- Cultivated strong relationships with clients to secure repeat business.
- Optimised resource allocation for increased profits.
- Implemented cost reduction measures, reduced overhead expenses.
- Streamlined communication channels, enhanced internal information flow.
Cafe owner and manager
None
addis ababa
04.2023 - 09.2023
- Resolved customer complaints, enhanced overall customer experience at the cafe.
- Reviewed sales performance regularly, identified areas requiring improvement.
- Put together realistic budgets based upon actual costs and fees for effective business operations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Education
Bachelor of Science - Computer Science
Unity University
Addis Ababa / Ethiopia 09.2014 - 07.2018
Skills
- Interpersonal effectiveness
- Constructive criticism
- Ethical conduct
- E-Commerce platforms
- Time efficiency
- IT infrastructure understanding
- Customer Service
Languages
English
Fluent
Amharic
Native
Certification
- March 2023: Successfully completed and attained Certificate in Digital Marketing.
- June 2024: Successfully completed "Packet Tracer" course and attained Certificate from CISCO Networking Academy.
- June 2024: Successfully completed "Networking Basics" course and attained Certificate from CISCO Networking Academy.
- July 2024: Successfully completed and attained Certificate in CISCO Cybersecurity Essentials for Analyst (Packet Tracer, Virtualization, Network Fundamentals, End Point Security, Network Defense, and Cyber Threat Management).
- June 2025: Successfully completed a "Coding" course, "Artificial Intelligence Fundamentals" by Udacity organized by UAE and GoE and obtained Verified
Timeline
Manager and co-owner of online shopping center
None
10.2023 - Current
Cafe owner and manager
None
04.2023 - 09.2023
Bachelor of Science - Computer Science
Unity University
09.2014 - 07.2018
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