NITSUH SAMUEL
Senior Customer Service Officer
Summary
Dynamic Senior Customer Service Officer at Nib International Bank with a proven track record in enhancing customer satisfaction through effective complaint resolution and strong communication skills. Proficient in financial software and adept at educating clients on digital banking solutions, consistently fostering positive relationships to drive loyalty and retention.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Senior Customer Service Officer
Nib International Bank
03.2021 - Current
-Delivered efficient support for customer inquiries, transactions, and problem resolution
- Processed deposits, withdrawals, transfers, and loan payments with accuracy
- Provided tailored financial product guidance to meet client needs
- Handled complaints and escalated complex issues appropriately
- Ensured full compliance with banking policies and regulatory standards
- Promoted digital banking solutions, including mobile and online platforms
- Opened new accounts and maintained accurate, confidential client records
- Oversaw daily cash handling and balanced transaction records
- Fostered strong customer relationships to drive satisfaction and loyalty
Education
MBA - Business Administration
CPU Business And Information Technology College
Addis Ababa, Ethiopia 04.2001 -
Master of Arts - Accounting And Finance
Wachmeo University
Hossana Hadiya Zone 04.2001 -
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
undefinedTimeline
Senior Customer Service Officer
Nib International Bank
03.2021 - Current
MBA - Business Administration
CPU Business And Information Technology College
04.2001 -
Master of Arts - Accounting And Finance
Wachmeo University
04.2001 -
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