Nebiyu Samuel

Appointment setter and customer service

• Led two teams with a total of 9 agents, working across two separate campaigns that supported 8 hospital locations.
• Managed daily workflow, trained team members, and kept communication clear and effective between departments.
• Helped patients by answering questions, booking appointments through eClinicalWorks (eCW) and RingCentral, and assisting with insurance checks and benefits coordination.
• Maintained a professional, compassionate approach to ensure every patient had a smooth and positive experience.

Cold caller and lead generator

• Conducted high-volume outbound cold calls (250-400 calls daily) to C-suite executives and business owners to generate interest in M&A opportunities.
• Identified and qualified business owners for potential acquisition, based on revenue, industry, and fit with buyer mandates
• Researched target companies using LinkedIn, ZoomInfo, and other databases to create customized outreach strategies.
• Maintained accurate and detailed records in CRM (e.g., Salesforce, HubSpot) to track lead activity, follow-ups, and conversion status.