Nebiyou Musie
Information Technology Service Managent
Addis Ababa,Amhara
Summary
- Dynamic educator with expertise in curriculum development and instructional design. Skilled in fostering student engagement and driving continuous improvement. Committed to enhancing learning outcomes through effective coaching and mentoring.
- Dynamic senior coach and teacher with a strong background in mentoring educators and guiding students. Skilled in performance management and curriculum innovation, committed to enhancing educational experiences and outcomes for all stakeholders.
- Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
- Committed professional successfully supervises, guides, and supports students. Develops meaningful relationships with students and mentors for growth and improvement. Establishes and maintains safe and healthy environment for children by keeping learning environment clean and orderly.
- Hardworking professional helps teachers and staff with clerical or classroom needs. Brings focused and reliable approach with good technical knowledge and willingness to take on any task. Supportive and organized with good multitasking skills.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
- Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
- Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Assistant Trainer
Nebiyou Musie
Ankesha
03.2004 - Current
- Collaborated with educators to develop engaging instructional materials and resources.
- Monitored student progress and reported observations to teaching staff regularly.
- Facilitated group activities that encouraged teamwork and social skills development.
- Communicated effectively with parents regarding student needs and progress updates.
- Participated in training sessions to enhance teaching strategies and classroom management skills.
- Helped maintain a safe and orderly learning environment.
- Arranged age-appropriate activities to help children develop interests and talents.
- Maintained accurate records of student attendance and grades.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Received recognition for contributions to innovative concepts in classroom instruction.
Senior Trainer
Nebiyou Musie
Ankesha
05.2016 - 11.2018
- Implemented innovative training methodologies to enhance learning experiences.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Administered training programs to new hires and recent graduates.
- Managed training center functions, including development, and implementation of curriculum.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
- Updated technical documentation, specifications and methods to integrate IT technology and products into training programs.
- Facilitated team building activities designed to foster collaboration among staff members.
- Maintained accurate records of trainees' progress and provided feedback on their performance.
- Evaluated instructional design materials prior to use in order to ensure accuracy and relevance.
- Analyzed data from surveys, interviews, and focus groups to identify trends in employee development needs.
- Designed effective evaluation tools for assessing the success of training programs.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
Database trainer
Nebiyou Musie
Ankesha
07.2007 - 02.2014
- Evaluated training effectiveness using participant surveys and assessments.
- Implemented new technology tools for interactive learning experiences.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Designed and developed training materials for new employees in the organization.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Monitored training costs and prepared budget reports to justify expenditures.
Database agent
Nebiyou Musie
Ankesha
06.2004 - 06.2007
- curriculum development, performance management] and dedicated to fostering a positive and effective learning environment.
- instructional design, student engagement] and committed to driving continuous improvement in teaching and learning outcomes.
- Proven ability to guide and develop both students and fellow educators.
- Trained new agents on company policies, procedures, and customer service techniques.
- Developed and maintained detailed records of client interactions for future reference.
- Analyzed customer feedback to identify areas for service enhancement initiatives.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Responded to client inquiries and resolved issues promptly.
- Maintained detailed records of all real estate transactions for future reference.
Education
Some College (No Degree) - Information Technology Service Managment Level-5
Injibara Poly Technic College
Kosober02-2011
Some College (No Degree) - Hardware And Networking Servce In Leve-4
Injibara Poly Technic College
Kosober09-2008
Some College (No Degree) - Hardware And Networking Technology in Level-3
Ankesha TVET College
Gimjabet Mariam06-2003
Skills
- HTML/CSS
- Responsive design
- Front-end frameworks
- Curriculum development
- Front end testing
- Web accessibility
- HTML5 expertise
- JavaScript proficiency
- Network troubleshooting
- Hardware installation
- System configuration
- Documentation management
- Software installation
- Network configuration
- Maintenance documentation
- Customer support
- Hardware troubleshooting
- Analytical and critical thinking
- Networking
- Excellent communication
- Data management
- Programming fundamentals
- Control systems programming
- Python programming experience
- Blockchain fundamentals
- Web programming proficiency
- NET programming language
- Dynamic programming
- Programming languages: java, C#
- Advanced Object-oriented programming
- SQL programming
- Visual design fundamentals
- Android development
- Content management systems
- Android SDK
- Full-stack development
Timeline
Senior Trainer
Nebiyou Musie
05.2016 - 11.2018
Database trainer
Nebiyou Musie
07.2007 - 02.2014
Database agent
Nebiyou Musie
06.2004 - 06.2007
Assistant Trainer
Nebiyou Musie
03.2004 - Current
Some College (No Degree) - Information Technology Service Managment Level-5
Injibara Poly Technic College
Some College (No Degree) - Hardware And Networking Servce In Leve-4
Injibara Poly Technic College
Some College (No Degree) - Hardware And Networking Technology in Level-3
Ankesha TVET College