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Nathan Berhanu
CSR
Addis Ababa,AA
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Positive, persuasive, and results-driven individual with passion for connecting brands with their target audiences. Possesses strong understanding of marketing principles and proficiency in digital advertising platforms. Dedicated to driving sales and fostering long-lasting client relationships to achieve impactful advertising solutions.
Overview
1
1
year of professional experience
2
2
Languages
3
3
Years of post-secondary education
Work History
Customer Service Representative
Shekla Ethiopia
Addis Abeba, Addis Abeba
02.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant | Counselor
New Life Rehabilitation Center
Addis Abeba, Addis Abeba
11.2023 - 01.2024
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in counseling.
- Collaborated with clinical supervisors, seeking guidance and feedback on cases to enhance overall counseling effectiveness.
- Conducted assessments to identify clients'' needs and tailored therapeutic interventions accordingly.
- Implemented evidence-based therapeutic techniques, enhancing the effectiveness of counseling services provided.
- Actively listened during sessions to understand underlying concerns while offering empathy-driven feedback.
- Maintained accurate and up-to-date case notes, ensuring effective documentation of client progress.
- Facilitated group therapy sessions, promoting a safe environment for clients to express themselves and gain insight from peers.
- Assisted lead counselors in implementing treatment plans for improved client mental health.
- Utilized creative approaches such as art or play therapy when working with younger clients or those who needed alternative methods to express their emotions.
- Enhanced client self-awareness by conducting individual and group counseling sessions.
- Fostered strong relationships with local community resources, connecting clients with additional support as needed outside the counseling setting.
- Maintained confidentiality while handling sensitive client information, adhering to ethical guidelines set forth by professional organizations.
- Developed rapport with clients, fostering trust and open communication during therapy sessions.
Assistant
Adera Foundation
Addis Abeba, Addis Abeba
07.2023 - 09.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Assistant
Nehemiah Autism Center
Addis Abeba, Addis Abeba
03.2023 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Took care of children affected by autism.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Associate of Arts - Social Work
ECUSTA
Addis Abeba 2022.01 - 2023.01
Secondary School Leaving Examination - undefined
South West Academy
01.2019 - 2021.01
The Ethiopian General Secondary Education Certificate - undefined
South West Academy
01.2017 - 2018.01
Primary School Leaving Certificate Examination - undefined
South West Academy
01.2009 - 2016.01
Skills
Computer and Microsoft Office skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Affiliations
- Shekla Ethiopia
- Adera Foundation
- New Life Rehabilitation Center
Software
Microsoft Office
Languages
Amharic, English
Native language
Amharic
Proficient
C2
English
Proficient
C2
French
Beginner (A1)
Timeline
Certified Counclor, New Life Rehabilitation Center, 2024/05 - 2024/07
03-2024
Customer Service Representative
Shekla Ethiopia
02.2024 - 08.2024
Intern - Adera Foundation, 2023/11 - 2024/01
11-2023
Assistant | Counselor
New Life Rehabilitation Center
11.2023 - 01.2024
Assistant
Adera Foundation
07.2023 - 09.2023
Caretaker, Nehemiah Autism Center, 2023/03 - 2023/05
03-2023
Assistant
Nehemiah Autism Center
03.2023 - 05.2023
4 Certifications from Model United Nations and 1 Honerable Mentions
03-2020
Secondary School Leaving Examination - undefined
South West Academy
01.2019 - 2021.01
The Ethiopian General Secondary Education Certificate - undefined
South West Academy
01.2017 - 2018.01
Primary School Leaving Certificate Examination - undefined
South West Academy
01.2009 - 2016.01
Associate of Arts - Social Work
ECUSTA
2022.01 - 2023.01
References
- Eng. Berhanu Getaneh, Dashen Brewery S.C, Project Manager, 0911-995634, Addis Ababa
- W/o Meaza Shiferaw, Accountant, 0911-088505, Addis Ababa
Placeofbirth
Addis Ababa, Ethiopia
Personal Information
- Date of Birth: 10/06/2002
- Nationality: Ethiopian
- Marital Status: Single
- CKD Survivor
References
- Eng. Berhanu Getaneh, Dashen Brewery S.C, Project Manager, 0911-995634, Addis Ababa
- W/o Meaza Shiferaw, Accountant, 0911-088505, Addis Ababa
Place of Birth
Addis Ababa, Ethiopia