Sales
Nathan Berhanu
Founder | CSR | BDR | CRM | Social Worker | Counselor | Event Organizer | Graphic Designer | Content Creator
Addis Ababa
Summary
I'm the founder of HealBridge Delhi, where I blend my passion for social impact with my entrepreneurial drive. I’ve got a strong foundation in social work and experience as a counselor, which really shaped my people skills. Along the way, I’ve developed expertise in CSR, CRM, plus a creative side in graphic design and content. Right now, I’m also a virtual assistant, supporting my team and staying adaptable as new opportunities come up.
Overview
3
3
years of professional experience
2
2
Languages
2
2
Certificates
Work History
Virtual Assistant
CRDLE
05.2026 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Founder
HealBridge Delhi™
01.2026 - Current
- I am the Founder and Liaison of Ethiopia to HealBridge Medical Travel Assistance.
- Based right here in Addis Ababa, I created HealBridge to serve as the trusted bridge connecting Ethiopian patients and their families to world-class medical treatment in Delhi, India.
- My role ensures everything is handled with cultural sensitivity, fast hospital coordination, visa and travel information support, comfortable accommodation, airport transfers, and constant updates along the way.
- My vision is straightforward: no family should face this path alone. HealBridge exists to turn a complex, often overwhelming medical journey into one filled with trust, dignity, compassion, and hope so you can focus entirely on healing and come back stronger.
Outreach Associate
Salaria Sales Solutions
02.2026 - 05.2026
- Accelerating B2B pipeline growth by taking full ownership of outbound prospecting and high-quality appointment setting.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Managed a high volume of inbound calls at around 300 calls per day while maintaining a professional demeanor under pressure.
Customer Service Representative
Shekla Ethiopia
02.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated with logistics department to expedite packaging for urgent customer orders.
Intern | Counselor
New Life Rehabilitation Center
05.2024 - 07.2024
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in counseling.
- Collaborated with clinical supervisors, seeking guidance and feedback on cases to enhance overall counseling effectiveness.
- Conducted assessments to identify clients'' needs and tailored therapeutic interventions accordingly.
- Implemented evidence-based therapeutic techniques, enhancing the effectiveness of counseling services provided.
- Actively listened during sessions to understand underlying concerns while offering empathy-driven feedback.
- Maintained accurate and up-to-date case notes, ensuring effective documentation of client progress.
- Facilitated group therapy sessions, promoting a safe environment for clients to express themselves and gain insight from peers.
- Assisted lead counselors in implementing treatment plans for improved client mental health.
- Utilized creative approaches such as art or play therapy when working with younger clients or those who needed alternative methods to express their emotions.
- Enhanced client self-awareness by conducting individual and group counseling sessions.
- Fostered strong relationships with local community resources, connecting clients with additional support as needed outside the counseling setting.
- Maintained confidentiality while handling sensitive client information, adhering to ethical guidelines set forth by professional organizations.
- Developed rapport with clients, fostering trust and open communication during therapy sessions.
Intern | Assistant
Adera Foundation
11.2023 - 01.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Intern | Assistant
Nehemiah Autism Center
03.2023 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Education
Bachelor of Arts - Social Work
ECUSTA - HLI
Addis Ababa, Ethiopia 05.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Project management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The ones who are crazy enough to think they can change the world, are the ones that do.
Steve Jobs
Timeline
Virtual Assistant
CRDLE
05.2026 - Current
Working as a Virtual Assistant
04-2026
Outreach Associate
Salaria Sales Solutions
02.2026 - 05.2026
Founder
HealBridge Delhi™
01.2026 - Current
Certification of Model United Nation Summit 2024
09-2024
Intern | Counselor
New Life Rehabilitation Center
05.2024 - 07.2024
Customer Service Representative
Shekla Ethiopia
02.2024 - 08.2024
Intern | Assistant
Adera Foundation
11.2023 - 01.2024
Intern | Assistant
Nehemiah Autism Center
03.2023 - 05.2023
Bachelor of Arts - Social Work
ECUSTA - HLI
05.2001 -
Certification
Working as a Virtual Assistant
Interests
Advertising
Content Creation
Placeofbirth
Addis Ababa, Ethiopia
Personal Information
- Date of Birth: 10/06/2002
- Nationality: Ethiopian
- Marital Status: Single
- CKD Survivor
References
- Eng. Berhanu Getaneh, Dashen Brewery S.C, Project Manager, 0911-995634, Addis Ababa
- W/o Meaza Shiferaw, Accountant, 0911-088505, Addis Ababa
Place of Birth
Addis Ababa, Ethiopia
Interests: Anything Art
- Literature
- Drawing
- Photography
- Theater