Natanel Tadesse Agmase
Addis Ababa,AA
Summary
At Addis Amba Hotel, I excelled in streamlining front desk operations, enhancing customer satisfaction by efficiently managing calls, appointments, and inquiries. My adeptness in data entry and exceptional interpersonal skills significantly contributed to operational improvements and a notable increase in client retention rates. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
1
1
year of professional experience
Work History
Receptionist
Addis Amba Hotel
Bahir Dar
10.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Education
Level II - Kitchen Opration
Bahir Dar Poly Thechinc Collage
Bahir Dar, Ethiopia08.2022
Skills
- Time Management
- Data Entry
- Telephone skills
- Organization skills
- Customer/Client relations
- Verbal and written communication
- Scheduling appointments
- Mail handling
- Office Management
- Bookkeeping
Languages
amharic
Native language
English
Proficient
C2
Timeline
Receptionist
Addis Amba Hotel
10.2023 - 06.2024
Level II - Kitchen Opration
Bahir Dar Poly Thechinc Collage