Nahom Tsehaye
Addis Ababa
Summary
Dynamic leader with a proven track record at Koppa Smart Security, enhancing customer satisfaction and team performance through expert problem-solving and coaching. Skilled in database management and fostering teamwork, I excel in operations management and employee development. Achieved significant improvements in staff efficiency and client loyalty by prioritizing innovative solutions and effective communication.
Overview
2
2
years of professional experience
Work History
Monitoring Department Head
Koppa Smart Security
08.2021 - 07.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Business Administration And Information Systems
Addis Ababa University School of Commerce
Addis Ababa03-2023
Skills
- Database Management
- Employee Scheduling
- Coaching and Mentoring
- Problem-Solving
- Operations Management
- Team Supervision
- Systems and software expertise
- Computer Skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
Languages
Amharic
Native language
English
Intermediate
B1
Timeline
Monitoring Department Head
Koppa Smart Security
08.2021 - 07.2023
Bachelor of Arts - Business Administration And Information Systems
Addis Ababa University School of Commerce
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