Mosab Dawood

• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
• Performed troubleshooting for Huawei, Cisco,HP and ZTE packet analysis.
• Demonstrated proficiency in Linux, virtual platforms.
• Demonstrated strong analytical, troubleshooting and problem-solving skills.
• Completed efficient and effective troubleshooting of complex multi-vendor network service provider issues.
• Contributed to implementation and support of SNMP monitoring software and other network monitoring tools.
• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
• Acquired and maintained advanced knowledge of networking protocols, including TCP/IP, UDP,HTTP,SSH,RDP and FTP.
• Liaised with cabling infrastructure vendors and domestic and international ISPs.
• Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
• Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
• Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Worked with teams to develop company-wide information assurance, security standards and procedures.
• Designed standardized incident logging system to track historical incursions while helping prevent future breaches.
• Authored weekly security and vulnerability reports, detailing logged incursions and suggesting remediation efforts.
• Developed and maintained company-wide endpoint security solutions.
• Demonstrated proficiency in Linux, virtual platforms.

• Configuring Alcatel lucent (7750 SR ) and Huawei (NE40) Routers using SAM and HUAWEI (U2000) NMS.
• Configuring and providing services such as (sip Telephony, IP TV, 2G/3G/4G Mobile Ran (Ericsson , Huawei , Nokia ) , High Speed Internet (HSI) IPVPN, WIMAX, Micro wave management system (MW-NMS), WIFI ,VSAT, MPLS Services ).
• Managing daily Service requests through Database application (Mobile Network Information System MNIS).
• Monitoring The Network and troubleshooting and coordinating with the field staff.
• Handling Daily reports about clearing customer request , number of services we provided and the network condition.
• Maintained excellent attendance record, consistently arriving to work on time.
• Handled day-to-day running of project and tasks, ensuring high levels of productivity and progression.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.

• Involvement in the IT Project Management (Identification, Formulation, Monitoring) , designing & installing of the Embassy Network (LAN, WAN, WIFI, ROUTERS, SWITCHES and SERVERS ).

• Day to day management of the Embassy; electronic records, data and system backup to ensure availability of information.

• Provide the Ambassador with relevant information, in an appropriate format, to ensure the quality Of documentation is maintained and that issues such as reliability and validity can be monitored routinely.

• Provide troubleshooting and configuration support for client desktop and networking environment.

• Installing and monitoring the network printers (IP or sharing).

• Provide Maintenance for the Embassy networks, computers, e-mails and website.

• Data Processing and Analysis.

• Providing technical support and training to users of ICT.

• Responsible for purchasing the entire Embassy requirement regarding the IT stuff.

• Demonstrated strong analytical, troubleshooting and problem-solving skills.
• Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.

• Configure Router, Switch (Cisco) and work on Huawei router Cx600-x8 installing and configurations to ZAIN telecommunication company backhaul project(ATBARA REPEATER) and (WAD-MADNI).
• Perform miscellaneous jobs related duties as assigned.
• Use VMware ESXI with cloud computing (pc over ip).
• Technical support (network maintenance L2, L3).
• Preparing technical proposals.
• Team leader of installing and configuring 3X3 Samsung LFD’s Screens which is working through network in Ashroog TV Khartoum.
• Managing and installing network project for Samsung mobile show Room Sudan.
• Performing level 3 network configuration technical support for CMC NETWORK(south Africa) for Lufthansa airway Sudan Office (configured CISCO Router 1841,1941 k9).
• Involved ZAIN telecommunication company (SAM & INALA PROJECT) which I configured server & switch L3 huawei for connecting mobile sites with the system .
• Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
• Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
• Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
• Liaised with cabling infrastructure vendors and domestic and international ISPs.

• Tests and configures Networking & Software.
• Configure Router and Switch (Cisco,huawei ).
• Maintains and monitors LAN security using iptables.
• Participates in planning, coordination and installation of the extension of Headquarters LAN to wide-area network (WAN), and in the operation and support of the WAN.
• WiFi ,P2P,AP & Adhoc wireless Installation & Configuration.
• Prepares usage statistics and maintains network-related administrative information.
• Provides training and support to network users including technical advices on use of network facilities and collaborates in design of network-base applications, gives technical support “operations, installations and maintenance “to the LAN’s users.
• Documents and maintains operating procedures and utilities for network related tasks.
• Maintenance and software installation tasks outside of normal working hours.
• User Training to improve their knowledge of desktop hardware & productivity tools.
• Service using Linux (FTP, DNS, DHCP, Proxy, firewalls, samba, VOIP , MAIL and others).
• Monitoring systems : (NAGIOS ,CACTI, SARG).
• Technical support (network maintenance).
• Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.