Self-motivated and dependable IT Support Officer with 3+ years of experience providing professional technical support to clients, improving the customer service, and maintaining hardware and software.
Teaching and Curriculum Development Deliver lectures, practical sessions, and workshops on IT-related topics.
Develop and update course materials, lesson plans, and training manuals.
Skill Development Train students in networking, hardware maintenance,Prepare students .
Lab Management Oversee and maintain IT labs, ensuring equipment and software are functional.
Install, configure, and troubleshoot hardware and software in labs.
Technical Support Offer IT support within the college for events, seminars, and conferences.
Train staff on IT tools and systems.
Problem Solving
Certifications and Training • Cisco Certifications: o CCNAv7: Introduction to Networks o CCNAv7: Switching, Routing, and Wireless Essentials o CCNAv7: Enterprise Networking, Security, and Automation o CCNAv7: Bridging • Linux & Cloud: o NDG Linux Unhatched o Introduction to Microsoft Azure Cloud Services o AWS Networking Basics o AWS Cloud Practitioner Essentials o Cloud Computing Basics (Cloud 101) • Cybersecurity & Networking: o Introduction to Cybersecurity o Cybersecurity Essentials o Network Defense Essentials (Codered) o Palo Alto Networks Network Security Fundamentals • Google & Microsoft Certifications: o Introduction to Google Workspace Administration o System Administration and IT Infrastructure Services o Information Systems Auditing, Controls, and Assurance • Other: o Cabling Infrastructure Standards (BICSI CEC Certificate) o Data Centers (BICSI CEC Certificate) o Aruba SD WAN Basics o Technical Support Fundamentals