Mintesinot Tamiru

Addis Ababa,AA

Summary

Driven Customer Service Officer 2 at Bunna Bank S.C, I excelled in elevating customer satisfaction through expert complaint handling and efficient resolution strategies. Skilled in financial data analysis and maintaining unwavering customer focus, I consistently delivered solutions that enhanced client experiences, leveraging both hard and soft skills to achieve notable results.

Overview

years of professional experience

Work History

Customer Service Officer 2

Bunna Bank S.C

10.2019 - Current

Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Education

Bachelor of Arts - Economics

Addis Ababa University, Addis Ababa, Ethiopia

07.2019

Now I am Taking Bsc in financial Economics in Addis Ababa University I have finished the Course and Doing the thesis.

Skills

Customer Support
Complaint Handling
Data Entry
Customer Focus

Attention to details
MS word and Ms excel
financial data analysis
financial data organization

Reading book, watching podcasts, meditation, Reading Magazine,

Languages

Amharic

Native language

English

Intermediate

Timeline

Customer Service Officer 2 - Bunna Bank S.C