Mekdes
Aurora
Summary
Experienced Customer Care Executive with a track record of improving customer satisfaction and reducing complaints through effective problem-solving and excellent communication skills. Skilled in call center operations and interpersonal communication, consistently providing personalized service that leads to high loyalty rates. Proven ability to handle high-stress situations, ensuring professional dispute resolution and fostering increased repeat business.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Safeway Supermarket
Addis Ababa, Ethiopia
07.2023 - 10.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
Customer Service Representative
Lewi Hotel
Hawassa, Ethiopia
09.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Science - Civil Engineering
Addis Ababa University Institute of Technology
Addis Ababa, Ethiopia 07.2022
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Customer response
- True problem-solver
- Customer service
- Excellent communication
- Decision-making
- Written communication
- Interpersonal communication
Timeline
Customer Care Executive
Safeway Supermarket
07.2023 - 10.2023
Customer Service Representative
Lewi Hotel
09.2022 - 06.2023
Bachelor Of Science - Civil Engineering
Addis Ababa University Institute of Technology