Megersa Sani
Addis Ababa,AA
Summary
Accomplished Customer Service Officer at MANAGEMENT, adept in conflict resolution and project management. Excelled in enhancing customer satisfaction by 20% through effective communication and proactive problem-solving. Skilled in documenting interactions and assisting with product selection, ensuring seamless service delivery.
Overview
13
13
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Officer
MANAGEMENT
Hardim, Oromia
07.2012 - Current
- Responded promptly to customer inquiries via phone and email.
- Assisted customers with product selection and service issues.
- Documented customer interactions in the management system.
Education
Hardim Secondary School
Hardim , Oromia Skills
- Customer service
- Conflict resolution
- Effective communication
- Project management
Timeline
Customer Service Officer
MANAGEMENT
07.2012 - Current
Hardim Secondary School