Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Matias Sisay

Matias Sisay

Addis Ababa,Ethiopia

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Industrious Marketing Specialist offering Number years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting and project management. Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Company Sales Representative

S&M
10.2016 - 12.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained and mentored new sales representatives.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.

Customer Service Officer

S&M
03.2015 - 09.2016
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Provided primary customer support to internal and external customers.
  • Communicated with clients regarding account services, statements, and balances.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.

Territory Sales Supervisor

S&M
12.2020 - 12.2022
  • Mentored junior sales team members, sharing best practices and helping them reach their full potential as professionals in the field.
  • Organized engaging trade shows and special events within the territory, showcasing company products and generating interest among potential buyers.
  • Exceeded sales objectives by over $Amount in Year.
  • Collaborated with marketing team to develop promotional materials tailored specifically for the regional market, strengthening brand awareness among potential clients.
  • Communicated regularly with internal stakeholders, providing updates on territory performance and offering insights for cross-functional collaboration opportunities.
  • Conducted regular product training sessions for retail partners, resulting in increased product knowledge and improved sales performance.
  • Played an integral role in driving organizational growth by consistently surpassing established sales targets, contributing meaningfully to overall company success.
  • Provided exceptional customer service to existing clients, ensuring their needs were met and fostering long-term loyalty to the brand.
  • Championed the adoption of new technologies and software solutions that streamlined our sales processes, resulting in increased efficiency and productivity for the entire team.
  • Enhanced market presence for company products through consistent networking and targeted presentations to prospective clients.
  • Strengthened program operations by revamping policies and procedures to better align with current market demands.
  • Built strategic partnerships with industry influencers and thought leaders, leveraging their networks to expand our brand reach within the territory.
  • Increased sales revenue by implementing strategic territory plans and building strong relationships with clients.
  • Assisted in developing annual sales budget projections based on historical data and anticipated market trends, providing valuable input for upper management decisionmaking.
  • Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
  • Trained or retrained more than Number employees on products and sales strategies.
  • Minimized shrinkage and maximized sales by targeting placements.
  • Optimized inventory levels at retail partner locations through careful analysis of data patterns, reducing stockouts while minimizing waste due to expired merchandise.
  • Analyzed competitor activity within the territory, adjusting strategies as necessary to maintain a competitive edge in the marketplace.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.

Trade Marketing Representative

S&M
12.2023 - Current
  • Conducted market research to identify customer needs and preferences.
  • Negotiated favorable terms with retail partners, securing prime shelf space and display allocations for products.
  • Managed trade budgets effectively to optimize spending and achieve desired results.
  • Strengthened retailer relationships, conducting regular visits and providing valuable product information.
  • Coordinated successful new product launches, employing strategic planning and execution tactics.
  • Developed strong rapport with key stakeholders, fostering long-term partnerships and business growth.
  • Boosted product visibility by designing and implementing effective in-store displays.
  • Increased sales performance with regular merchandising audits and inventory management.
  • Provided insightful feedback from retailers to internal teams, driving continuous improvement efforts.
  • Analyzed sales data, identifying trends and opportunities for growth within the territory.
  • Optimized product assortment in stores, ensuring best-sellers were prominently featured on shelves.
  • Leveraged knowledge of consumer behavior to create compelling in-store experiences that drove purchase decisions.
  • Participated in regional trade shows showcasing company products while networking with potential clients.
  • Delivered comprehensive training sessions to retail staff, increasing product knowledge and advocacy.
  • Exceeded sales targets consistently by implementing tailored trade promotions and recommendations.
  • Created trade marketing strategies to communicate strategies to Number-member team.
  • Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
  • Measured marketing program effectiveness via regular monitoring of KPIs.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Balanced profit, volume and share objectives to deliver long-term growth.
  • Created customized marketing materials to increase product awareness.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Tracked key performance indicators to measure success of campaigns.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.

Education

Bachelor Of Arts - Accounting And Finance

Gage University
Addis Ababa,Ethiopia

Diploma -

Queens College
Addis Ababa,Ethiopia

Skills

  • Sales operations
  • Sales Training
  • Relationship Management
  • Performance Analysis
  • Sales team training
  • Verbal and written communication
  • Relationship Building
  • Goals and performance
  • Sales operation
  • Rapport and relationship building
  • Business development and planning
  • Sales Presentations
  • Product Knowledge
  • Sales processes
  • Goal Setting
  • Continuous improvements
  • Analytical problem solver
  • Strategic Planning
  • Solution selling
  • Sales strategy development
  • Sales Reporting
  • Sales Planning
  • Empowers high-performing sales teams
  • Operations
  • Sales Tracking
  • Sales expertise
  • KPI Tracking
  • Persuasive Negotiations
  • Market Research
  • Salesforce
  • Brand-building strategies
  • Territory sales management
  • Account Management
  • Order Management
  • Territory Management
  • Promotional sales events
  • Business Planning
  • Marketing strategy
  • Direct Sales
  • Market intelligence
  • Database Management
  • Profitability Optimization
  • Prospecting skills
  • Review of contracts
  • Sales Coaching
  • Vendor Management
  • Proposal Development
  • Sales process engineering
  • National accounts management
  • Customer Service
  • Time Management
  • Decision-Making
  • Goal Setting and Achievement
  • Sales Targeting
  • Operations Management
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Team Recruiting and Onboarding
  • Marketing Strategy Development
  • Closing Techniques
  • Operating Procedures and Policies
  • Employee Retention
  • Sales Projections
  • Data Analytics

Certification

Sales Trainee Program of School of Sales

Completed Peachtree Accounting

Certification of Persuasive Selling Workshop

Participated in Coca Cola’s Sales conference in the last 4 years

Participated in Dstv Ethiopia in the last two years

Timeline

Trade Marketing Representative

S&M
12.2023 - Current

Territory Sales Supervisor

S&M
12.2020 - 12.2022

Company Sales Representative

S&M
10.2016 - 12.2020

Customer Service Officer

S&M
03.2015 - 09.2016

Bachelor Of Arts - Accounting And Finance

Gage University

Diploma -

Queens College

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Matias Sisay