Mastewal Alemu
Las Vegas
Summary
Result driven, certified credit union financial councelor(CCUFC),bank secrecy act compliance specialist (BSACS), and credit union compliance expert (CUCE). Proficient at operations management and selling products. Attended CUNA's coaching conversations e-school and applies active listening,asking powerful coaching questions, challenging, supporting and accountability while coaching employees on a daily basis. Highly knowledgeable in consumer lending, business accounts, and cyber security.
Overview
14
14
years of professional experience
Work History
Assistant Compliance Manager
Plus Credit Union
Las Vegas, NV
02.2025 - 12.2025
- Conducted risk assessments and audits to identify compliance gaps and implement corrective actions.
- Led training sessions for staff on compliance protocols and regulatory requirements
- Oversaw investigations into compliance violations, ensuring timely resolution and reporting to senior management.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Prepared records and data for regular audits.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance matters
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
Assistant Branch Manager
InTouch Credit Union
North Las Vegas, NV
04.2023 - 09.2024
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Developed sales strategy to meet established sales objectives.
- Protected company assets with strategic risk management approaches.
Senior Personal Financal Assitant
In Touch Credit Union
Las Vegas, NV
04.2022 - 03.2023
- Notary
- Banking transactions
- Business accounts
- Team leadership
- Digital banking
- Processing mortgage loans
- Operational management
Financal Relationship Banker Nexus
Regions Bank
Mount Pleasant , SC
07.2021 - 11.2021
- Operational management
- Coaching
- Lending
- Digital banking
- Business accounts
Management Trainee
Cvs
Mount Pleasant , SC
05.2021 - 07.2021
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Member Advisor 2
Rev Federal Credit Union
Mount Pleasant, SC
11.2018 - 05.2021
- Lending
- Teller transactions
- Mentoring
- Operations management
Customer Service Representative
Walgreen's Pharmacy
Mount Pleasant, SC
09.2018 - 10.2018
- Monetary transactions
- Resolved customer inquires
Pharmaceutical Sales Representative
Rudo Pharmaceuticals And Importer
Addis Ababa, Ethiopia
03.2016 - 10.2017
- Management
- Drug sales
- Inventory
Pharmacist
Ahadu Pharmacy
Addis Ababa, Ethiopia
01.2012 - 02.2016
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Developed sales strategy to meet established sales objectives.
- Protected company assets with strategic risk management approaches.
Education
Cuna/ Credit Union National Association
E SchoolCuna/ Credit Union National Association
E SchoolCUNA/ Credit Union National Association
E SchoolCuna/ Credit Union National Association
E School12.2022
Bachelor of Science - Pharmacy
Atlas University
Addis Ababa, Ethiopia2012
Skills
- Operations management
- Notary
- Business accounts
- Consumer lending
- Digital banking
- Mentoring
- Audits
- Team leadership
- Certified Credit Union Financial Counselor(CCUFC)
- CUNA Coaching Conversations e- School
- Bank Secrecy Act Compliance Specialist(BSACS)
- Credit Union Compliance Specialist (CUCE)
Languages
Amharic
Native or Bilingual
Timeline
Assistant Compliance Manager
Plus Credit Union
02.2025 - 12.2025
Assistant Branch Manager
InTouch Credit Union
04.2023 - 09.2024
Senior Personal Financal Assitant
In Touch Credit Union
04.2022 - 03.2023
Financal Relationship Banker Nexus
Regions Bank
07.2021 - 11.2021
Management Trainee
Cvs
05.2021 - 07.2021
Member Advisor 2
Rev Federal Credit Union
11.2018 - 05.2021
Customer Service Representative
Walgreen's Pharmacy
09.2018 - 10.2018
Pharmaceutical Sales Representative
Rudo Pharmaceuticals And Importer
03.2016 - 10.2017
Pharmacist
Ahadu Pharmacy
01.2012 - 02.2016
Cuna/ Credit Union National Association
Cuna/ Credit Union National Association
CUNA/ Credit Union National Association
Cuna/ Credit Union National Association
Bachelor of Science - Pharmacy
Atlas University