MAHLET MEKONNEN TADESE
Addis Ababa
Summary
With over a decade of experience in sales and marketing, particularly in corporate marketing within the airlines industry and managing travel requests for international organizations, including the African Union, I specialize in generating leads, closing deals, and building strong relationships with key decision-makers. Alongside my corporate background, I possess detailed expertise in travel management and have spent over a year lecturing in an aviation college, with a primary focus on creating a positive impact in Africa.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Head
Ayzon Foundation
10.2023 - Current
- Successfully managed projects and programs to reach out to schools and communities in war zones, providing school and hygiene materials
- Ability to work effectively with a variety of stakeholders and made partnership with multiple government organizations
- Planned and coordinated administrative procedures and systems to devise ways to streamline processes.
- Conducted research to assist with routine tasks and special projects.
- Administer and monitor the travel arrangements of guests and staff, ensuring efficient and timely travel experiences.
Part- Time Lecturer
National Aviation College
05.2022 - Current
- Lecturing, mentoring and advising Aviation Management students to explore career pathways based and amplify knowledge, skills and strengths.
- Driven on making impact in Africa on the Aviation Industry.
International Sales Representative
Turkish Airlines
08.2016 - 09.2023
- Skillfully managed corporate travel arrangements from initial inquiries to booking and follow-ups, ensuring a seamless and efficient travel experience for both new and established clients. Possesses in-depth knowledge of AU travel regulations and requirements.
- Skilled in navigating international work environments, I collaborated closely with an African Union travel unit and provided support for travel requests from the African Union
- Provided expert assistance to customers and guests in calculating airfare, excess baggage entitlements, refunds, and other travel-related issues in accordance with IATA regulations.
- Demonstrated exceptional organizational skills by spearheading workshops, events, and office meetings.
- Achieved remarkable sales performance by exceeding annual sales targets, attaining a staggering 134% of the target.
- Proactively promoted corporate products and successfully acquired new corporate clients, contributing 55% to total corporate sales.
- Collaborated effectively with the finance officer in utilizing ERP SAP, providing valuable backup support to the finance department.
- Exhibited exceptional technical expertise by providing comprehensive support to agencies and corporate travel management companies.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Retained 70% of clients and brought in 24 new corporate clients resulting in increased revenue and improved customer satisfaction scores.
- Attended quarterly sales meetings and quarterly sales trainings.
Personal Banker
Zemen Bank
10.2013 - 07.2016
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Education
Master of Science - Air Transport Management
Ibn Haldun University
Istanbul08.2020
MBA - Project Management
Saint Marry University
Addis Ababa06.2017
Bachelor of Arts - Accounting
Dire Dawa University
Dire Dawa06.2013
Skills
- Excel, Word, Amadeus,Troya, SAP ERP Software Proficiency
- Self initiative, ability to work under minimal supervision
- Ability to perform multiple task and work under pressure
- Organization and time management
- Attention to detail and high level of accuracy
- Problem-Solving, creative thinking, excellent communication and interpersonal skill
- Excellent writing, negotiating, reporting, analytical skill
- Teamwork and Collaboration
- Travel arrangement management
- Continuous improvement
- Result oriented
- Strategic planning
Certification
- Turkish Airlines Corporate- Club Introductory concept, Turkish Aviation Academy - 2022
- Customer Relation, IATA - 2022
- Premium Customer, IATA - 2017
- Emergency Response, Turkish Aviation Academy - 2017
- Sales , Turkish Aviation Academy - 2017
- Ticketing and Sales Report, Turkish Aviation Academy - 2016
- Passenger Service, Turkish Aviation Academy - 2016
Languages
Amharic
Native language
English
Proficient
C2
Turkish
Elementary
A2
Accomplishments
Communication and Partnership Director
Timeline
Administrative Head
Ayzon Foundation
10.2023 - Current
Part- Time Lecturer
National Aviation College
05.2022 - Current
International Sales Representative
Turkish Airlines
08.2016 - 09.2023
Personal Banker
Zemen Bank
10.2013 - 07.2016
Master of Science - Air Transport Management
Ibn Haldun University
MBA - Project Management
Saint Marry University
Bachelor of Arts - Accounting
Dire Dawa University
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