Hi, I’m
Kumsa Birrisa Tolawak
Addis Abeba
Summary
Dynamic executive with extensive experience at Awash Insurance S.C., specializing in operations management and strategic planning. Proven track record in enhancing organizational effectiveness and driving cost savings. Skilled in fostering cross-functional teamwork and implementing process improvements, while mentoring teams to achieve high performance and compliance standards.
Results-driven operational professional with strong history of optimizing business processes and leading diverse teams. Adept at implementing strategic improvements and fostering culture of continuous development. Known for reliability, adaptability, and keen focus on delivering tangible results through effective collaboration and leadership.
Knowledgeable [Desired Position] with proven track record in driving operational excellence and leading transformative initiatives. Successfully managed cross-functional teams and streamlined processes to enhance productivity and efficiency. Demonstrated ability to implement strategic plans and foster collaborative environments to achieve organizational goals.
Overview
22
years of professional experience
1
Certification
Work History
Awash Insurance S,C
Acting Chief Operating Officer
10.2008 - Current
Job overview
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Awash Insurance S.C
Claims Head
12.2008 - 01.2019
Job overview
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
Awash Insurance S.C
Branch Manager
10.2008 - 02.2014
Job overview
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Consulted customers to boost product sales and services.
Ethiopian Air Force
Accountant
12.2002 - 06.2006
Job overview
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
Education
Wollega UniverityNekemte, Ethiopia
MBA from Business Administration
07-2011
University Overview
- 3.64 GPA
Wollega UniversityNekemte ,Ethiopian
Bachelor of Arts from Management
10-2008
University Overview
- 3.91 GPA
Addis Abeba University, Commercial CollegeAddis Abeba,Ethiopia
Associate of Arts from Accounting
07-2001
University Overview
- [International Grade], [School Name], [Year] - [Number] GPA 2.26
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Cost savings and reduction
Certification
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Languages
English
Intermediate (B1)
A1
Amaharic
Upper intermediate
B2
Afan Oromo
Proficient
C2
Timeline
Claims Head
Awash Insurance S.C
12.2008 - 01.2019
Acting Chief Operating Officer
Awash Insurance S,C
10.2008 - Current
Branch Manager
Awash Insurance S.C
10.2008 - 02.2014
Accountant
Ethiopian Air Force
12.2002 - 06.2006
Wollega Univerity
MBA from Business Administration
Wollega University
Bachelor of Arts from Management
Addis Abeba University, Commercial College
Associate of Arts from Accounting
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