Kiya Ahmed
Hawassa,Sidama
Summary
Dynamic customer service professional with extensive experience at Awash Bank, excelling in cash handling and problem resolution. Proven track record in managing daily operations and enhancing customer satisfaction. Adept at daily reporting and complaint handling, ensuring accuracy and efficiency in all transactions. Committed to delivering exceptional service and fostering positive client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Awash bank
Hawassa, Sidama
01.2021 - Current
- Customer assistance
- handling transaction
- Problem resolution
- Managed daily operations of the Customer Service Department.
- Sales and cross selling
- Cash handling
Branch Cashier
Awash bank
Hawassa, Sidama
06.2023 - 12.2023
- Cash handling
- Cash vault and atm management
- Maintained an accurate cash drawer throughout the shift.
- Daily and monthly cash report
Education
Bachelor of Arts - Management
Mekelle University
Mekelle07-2019
Skills
- Customer service
- Problem resolution
- Cash handling
- Daily reporting
- Attention to detail
- Time management
- Complaint handling
Languages
A
First Language
English
Advanced (C1)
C1
Afrikaans
Proficient (C2)
C2
Certification
- Digital and ifb banking products
- Bank products
- Cash management
Timeline
Branch Cashier
Awash bank
06.2023 - 12.2023
Customer Service Officer
Awash bank
01.2021 - Current
Bachelor of Arts - Management
Mekelle University
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