Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Kiya Ahmed

Kiya Ahmed

Hawassa,Sidama

Summary

Dynamic customer service professional with extensive experience at Awash Bank, excelling in cash handling and problem resolution. Proven track record in managing daily operations and enhancing customer satisfaction. Adept at daily reporting and complaint handling, ensuring accuracy and efficiency in all transactions. Committed to delivering exceptional service and fostering positive client relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Awash bank
Hawassa, Sidama
01.2021 - Current
  • Customer assistance
  • handling transaction
  • Problem resolution
  • Managed daily operations of the Customer Service Department.
  • Sales and cross selling
  • Cash handling

Branch Cashier

Awash bank
Hawassa, Sidama
06.2023 - 12.2023
  • Cash handling
  • Cash vault and atm management
  • Maintained an accurate cash drawer throughout the shift.
  • Daily and monthly cash report

Education

Bachelor of Arts - Management

Mekelle University
Mekelle
07-2019

Skills

  • Customer service
  • Problem resolution
  • Cash handling
  • Daily reporting
  • Attention to detail
  • Time management
  • Complaint handling

Languages

A
First Language
English
Advanced (C1)
C1
Afrikaans
Proficient (C2)
C2

Certification

  • Digital and ifb banking products
  • Bank products
  • Cash management

Timeline

Branch Cashier

Awash bank
06.2023 - 12.2023

Customer Service Officer

Awash bank
01.2021 - Current

Bachelor of Arts - Management

Mekelle University
Kiya Ahmed