Kidist Lemma
Addis Ababa,AA
Summary
To attend customers request and provides efficient and high quality service to achieve organizational vision and strategic objectives.
Overview
6
6
years of professional experience
Work History
Banking Operation Officer
Commercial Bank of Ethiopia
11.2018 - Current
- Receives payment instructions list
- Checks whether beneficiary details on document agrees with existing details in T-24 system of Bank;
- Pools out and processes transactions in accordance with list of payment instructions received;
- Forwards discrepant messages to Senior Banking Operation Officer;
- Posts transaction in to payable/receivable account and forwards it International Business Service Officer for further investigation
- Addressed public questions, complaints and requests and provided necessary assistance
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
Marketing Officer
Green Utopia Tour and Travel PLC
Addis Ababa, Ethiopia
06.2018 - 09.2018
- Provided feedback to all departments on brand consistency in outbound communications.
- Increased brand awareness by implementing targeted marketing campaigns and strategies.
- Directed product development using in-depth knowledge of vendor landscape and industry insight.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Contributed to creation of sales presentations that effectively communicated product value propositions.
Education
MBA - Masters of Business Administration
YOM POSTGRADUATE COLLEGE
Addis Ababa, Ethiopia09.2021
Bachelor of Arts - Marketing Management
Aksum Universty
Tigray, Ethiopia06.2017
Skills
Strategic and operational efficiency and effectiveness such as:
- Standard Delivery Time;
- Quality of transaction;
- Timeliness of work;
- Accuracy of transaction checking and reconciliation
Timeline
Banking Operation Officer
Commercial Bank of Ethiopia
11.2018 - Current
Marketing Officer
Green Utopia Tour and Travel PLC
06.2018 - 09.2018
MBA - Masters of Business Administration
YOM POSTGRADUATE COLLEGE
Bachelor of Arts - Marketing Management
Aksum Universty
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