KALKIDAN FANTAHUN
Addis Ababa
Summary
- History of successfully handling high workloads in fast-paced Insurance environments.
- Bringing 10 years of progressive experience in underwriting and Claims.
- Skilled Underwriting Supervisor adept at streamlining processes and increasing efficiency while meeting demanding benchmarks for productivity and risk control.
- Offering strong initiative, exceptional work ethic and disciplined approach.
- Over 5 years of experience in underwriting.
- Effective at training new underwriting team members in correct procedures and assessment strategies.
- Well-versed in Insurance standards and risk requirements.
- Results-driven Underwriting Supervisor experienced in financial statement review, auditing and reporting.
- Well-versed in producing reports, evaluating department operations and handling month- and year-end closings.
- Meticulous, conscientious and methodical in approach.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Underwriting Supervisor position.
- Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Underwriting Supervisor
The United Insurance Company SC
04.2024 - Current
- Collaborated with other department leaders to create a comprehensive underwriting strategy, aligning company goals and market trends.
- Identified areas of opportunity for underwriting process improvements, leading to greater efficiency and cost savings.
- Collaborated with claims adjusters to investigate fraudulent cases or suspicious activity within existing policies.
- Ensured a consistent approach in risk evaluation by developing and maintaining underwriting guidelines, procedures, and best practices.
- Conducted thorough risk assessments, ensuring accurate pricing and mitigating potential losses for the company.
- Ensured compliance with federal regulations as well as company policies throughout the underwriting process.
- Facilitated knowledge sharing across the underwriting team through regular meetings, workshops, or presentations on relevant topics.
- Mentored junior underwriters, fostering professional growth and improved performance through skill development and continuous feedback.
- Motivated employees to improve performance through hands-on leadership, monthly reviews and proactive improvement planning.
- Reduced turnaround time for policy issuance by effectively managing team workflows and priorities.
- Enhanced underwriting efficiency by streamlining processes and implementing automation tools.
- Developed strong relationships with brokers, resulting in increased business volume and customer satisfaction.
- Improved team productivity by implementing effective performance metrics and KPIs for ongoing monitoring and evaluation.
- Oversaw the implementation of new systems that improved data accuracy in risk assessment calculations.
- Made approval and denial recommendations by determining accurate risk levels.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Supported review and acceptance or denial of new or renewal business.
- Assessed and advised on loan applications utilizing in-depth underwriting process understanding.
- Evaluated loan applications for affordability and conformance with underwriting guidelines.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Designed and maintained financial models to identify and measure risks.
Senior Underwriter
The United Insurance Company SC
04.2019 - 04.2024
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Effectively managed high-risk accounts by monitoring performance metrics and implementing timely corrective actions as needed.
- Improved underwriting decision quality by conducting thorough risk assessments and analyzing client financial data.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Enhanced pricing models through careful evaluation of risk factors, leading to more accurate premium calculations.
- Tracked and updated organizational guarantees, keeping financing terms in line with company profit and risk management objectives and guidelines.
- Made decisions on acceptance, rejection, or modification of business proposals.
- Evaluated or assessed businesses applying for insurance by qualifying accounts, determining premium and policy terms and conditions and negotiating contracts with authorized business representatives.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Negotiated reinsurance contracts to optimize coverage allocation and minimize exposure to catastrophic events.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Supported review and acceptance or denial of new or renewal business.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
Claims Supervisor
The United Insurance Company SC
10.2017 - 03.2019
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within the department.
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Implemented cost-saving initiatives that reduced operational expenses while maintaining exceptional quality of service delivery.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Established and checked coding procedures, monitored reports and updated internal files.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Claims Officer
The United Insurance Company SC
11.2014 - 10.2017
- Reduced turnaround time for policy issuance by effectively managing team workflows and priorities.
- Motivated employees to improve performance through hands-on leadership, monthly reviews and proactive improvement planning.
- Negotiated favorable terms with reinsurers, securing advantageous coverage options for the organization's risk management strategy.
- Implemented training programs that enhanced employee expertise in specific industry sectors or product lines for more informed decision-making processes.
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Negotiated fair settlements with policyholders while maintaining positive relationships between the company and clients involved in disputes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Minimized fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Prepared comprehensive reports for upper management detailing key findings from investigations into complex claim cases.
- Served as a mentor for junior staff members, offering guidance in navigating difficult situations encountered in the role.
- Reduced claims processing time by streamlining documentation and communication procedures.
- Improved interdepartmental communication to expedite claims processing and foster a collaborative work environment.
- Utilized data analysis tools to identify trends in claims data, informing process improvements for greater efficiency.
- Conducted audits of closed claims to ensure accuracy, consistency, and adherence to company standards.
- Reviewed contracts thoroughly to ensure proper coverage for various types of insurance policies held by clients.
- Collaborated with legal counsel for effective litigation management, reducing costs and ensuring favorable outcomes.
- Identified potential subrogation opportunities through careful examination of case details.
- Supported departmental goals by contributing ideas during team meetings aimed at refining processes within the organization.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Processed and recorded new policies and claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
Education
MBA - Business Administration
ALPHA UNIVERSITY COLLEGE
Addis Ababa, Ethiopia08.2018
Bachelor of Science - Applied Mathematics
ADDIS ABABA UNIVERSITY
Addis Ababa, Ethiopia08.2014
Skills
- Customer Relations
- Staff Training
- Work assignments
- Data Interpretation
- Underwriting guidelines
- Client Relationship Building
- Relationship Building
- Policy renewal
- Documentation Review
- Risk Assessment
- Coverage Determination
- Data Collection
- Loss Prevention
- Customer Service
- Critical Thinking
- Decision-Making
- Team Building Leadership
- Relationship building and management
- Prioritizing and Planning
- Work Planning
- Process Implementation
- Word Processing
Certification
- General Insurance
- Engineering (CAR/EAR) Insurance Risk
Assessment & Underwriting
- Appreciating Industrial All Risk &
Machinery Breakdown Insurance Mining
& Sub-surface industries
- Selling skills for Non-life insurance
Professionals
- Principles & Practice of Liability
Insurance
- Supervisory Management
Languages
Amharic
Native language
English
Advanced
C1
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home optionFlexible work hoursPersonal development programsTimeline
Underwriting Supervisor
The United Insurance Company SC
04.2024 - Current
Senior Underwriter
The United Insurance Company SC
04.2019 - 04.2024
Claims Supervisor
The United Insurance Company SC
10.2017 - 03.2019
Claims Officer
The United Insurance Company SC
11.2014 - 10.2017
MBA - Business Administration
ALPHA UNIVERSITY COLLEGE
Bachelor of Science - Applied Mathematics
ADDIS ABABA UNIVERSITY
- General Insurance
- Engineering (CAR/EAR) Insurance Risk
Assessment & Underwriting
- Appreciating Industrial All Risk &
Machinery Breakdown Insurance Mining
& Sub-surface industries
- Selling skills for Non-life insurance
Professionals
- Principles & Practice of Liability
Insurance
- Supervisory Management
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