Ride application development
Jinenus Begna
IT Service Rollout Specialist
Addis Ababa,AA
Work Preference
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Overview
12
12
years of professional experience
3
3
Language
6
6
years of post-secondary education
1
1
Certificate
Work History
IT Service Rollout Specialist
Ethiotelecom
Addis Ababa, Addis Ababa
04.2025 - Current
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Trained employees on new technologies, increasing competency levels across the organization.
- Evaluated emerging technologies for feasibility, cost-effectiveness, and potential value-add to the company''s IT ecosystem.
- Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IP Specialist
Ethiotelecom
Addis Ababa, Addis Ababa
10.2020 - 04.2025
Network Technician
Ethiotelecom
Addis Ababa, Addis Ababa
06.2016 - 10.2020
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed tracing and patching operations for copper networks.
- Configured, monitored and maintained email applications and virus protection software.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Contact Center Advisor
Ethio Telecom
Addis Ababa, Addis Ababa
03.2014 - 03.2016
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Contributed to team success by consistently achieving individual performance goals and targets.
- Mentored junior team members on contact center procedures and best practices, fostering a supportive work environment.
- Recognized by management as a top performer in both service quality and productivity, receiving multiple performance awards.
Education
Master of Science - Computer Science
Hawassa University
Hawassa 09.2018 - 06.2021
Bachelor of Science - Information Technology
Ambo University
Ambo 09.2010 - 06.2013
Skills
Network administration
Troubleshooting
Application installations
IT troubleshooting
Software Development
Project Management
Software
E-Learning M
ERP
Inventory
Languages
English
Bilingual or Proficient (C2)
Afaan Oromoo
Bilingual or Proficient (C2)
Amharic
Bilingual or Proficient (C2)
Interests
Join the internation organization
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Affiliations
- Sf
Certification
AAA Operation and Maintenance
Accomplishments
I have developed Ride Application
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
AAA Operation and Maintenance
01-2026
IT Service Rollout Specialist
Ethiotelecom
04.2025 - Current
IP Specialist
Ethiotelecom
10.2020 - 04.2025
Master of Science - Computer Science
Hawassa University
09.2018 - 06.2021
Network Technician
Ethiotelecom
06.2016 - 10.2020
Contact Center Advisor
Ethio Telecom
03.2014 - 03.2016
Bachelor of Science - Information Technology
Ambo University
09.2010 - 06.2013